Snap Deploy: Intel PRO/100 VE Network Connection not Supported

Discussion in 'Other Acronis Products' started by m698322h, Nov 16, 2006.

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  1. m698322h

    m698322h Registered Member

    Nov 2, 2006
    We have successfuly deployed on a few different systems. I tried to deploy to a Dell 170L and it was unsuccessful. fFirst off it does not support PXE Boot, I tried it with the factory A05 Bios version (Which does have some sort of PXE support) so I tried upgrading the bios to A09, still no luck. I created a bootable disk through the management console in Snap Deploy. Booted the system and it found the NIC and connected to Snap Deploy without a hitch. I created a basic template to include a plane jane install of XP only, saved the template, then initiated the deploy on target pc. It acts like it is starting to install and gets to 15% then reboots., this process only takes 5 seconds after hitting proceed I tried in both multi-cast and unicast, and also tweaked a few of the other settings, still no luck.

    I know our versions are upto date as we just bought and installed this package a week ago.

    I also tried this on an HP DX2000 MT which has the same onboard NIC (Intel PRO/100 VE Network Connection) as the Dell 170L and still the same results.

    Error Log:

    <?xml version="1.0" encoding="UTF-8" ?>
    <log build="2064" product="Acronis OS Deploy Server" uuid="86B8065E-5AAC-4EF6-AA7C-EB061700467E" version="2.0">
    <event code="0" id="1" message="Deploy server started" module="100" time="1163606944" type="2" />
    <event code="0" id="2" message="Host '' query for deploy" module="100" time="1163606998" type="2" />
    <event code="0" id="3" message="Session 'Default': Join client ''" module="100" time="1163606998" type="2" />
    <event code="0" id="4" message="New script session 'Session 1' was added" module="100" time="1163607686" type="2" />
    <event code="0" id="5" message="File 'D:\deployment\XP\xp.tib' is accepted to download from FileServer as 'tcp://1444297610739739'" module="100" time="1163607686" type="2" />
    <event code="0" id="6" message="Session 'xp3': Join client ''" module="100" time="1163607686" type="2" />
    <event code="0" id="7" message="Remove client '' from session 'xp3'" module="100" time="1163607692" type="2" />
    <event code="1" id="8" message="Host '' failed to deploy (0x340001) Tag = 0x9C5A16066A60D39A There are no free licenses on (0x33000E) Tag = 0xD87BF4C1112C07B7" module="52" time="1163607692" type="4" />
    <event code="0" id="9" message="Session 'xp3' is removed" module="100" time="1163607695" type="2" />

    Error Log generated from the Linux Prompt:

    <?xml version="1.0" encoding="UTF-8" ?>
    <log uuid="78E14043-D03B-0544-875F-83A08592618C" product="Acronis*Snap*Deploy*Agent" version="2.0" build="2064">
    <event id="1" type="2" module="51" code="0" time="1163675894" message="Network subsystem initialized succesfully"/>
    <event id="2" type="2" module="51" code="0" time="1163675894" message="Connecting to DeployServer..."/>
    <event id="3" type="2" module="51" code="0" time="1163675894" message="Have started looking for Deploy Server"/>
    <event id="4" type="2" module="51" code="0" time="1163675894" message="Have completed looking for Deploy Server"/>
    <event id="5" type="2" module="51" code="0" time="1163675894" message="Have selected Deploy Server:"/>
    <event id="6" type="2" module="51" code="0" time="1163675894" message="Check available network interfaces"/>
    <event id="7" type="2" module="51" code="0" time="1163675894" message="Have connected to the Deploy Server: 0011117F5D6C0000"/>
    <event id="8" type="2" module="51" code="0" time="1163675894" message="Have requested deploy script from the Deploy Server"/>
    <event id="9" type="4" module="51" code="14" time="1163675916" message="There are no free licenses on (0x33000E)
    Tag = 0xD87BF4C1112C07B7"/>
    <event id="10" type="2" module="51" code="0" time="1163675916" message="Have selected Deploy Server:"/>
    <event id="11" type="2" module="51" code="0" time="1163675916" message="Check available network interfaces"/>

    I dont know why it picks up the interface on boots and allows me to start deploying then reboots almost instantly.

    Any ideas?
  2. SamH

    SamH Registered Member

    Oct 23, 2006
    This might be way off but I was having a similar problem. It turned out that I was out of licenses and SnapDeploy wasn't reporting it correctly. Might be worth checking that you have a license for SnapDeploy listed as "available".

    Hope it's as simple as that.
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