Just a 'heads up': I bought a Western Digital Passport drive which is USB3. 1) SP failed to make a back up when the drive was connected to a USB3 port. SP succeeded if the drive was connected to a USB2 port. SP V5 was supposed to handle USB3 devices. It doesn't, at least not a WD Passport. 'Other back up software' works properly with the drive connected to USB3. 2) SP fails to "Connect" when there's a RAM disk present. A RAM disk is a virtual disk that exists in 'memory' (although a real disk image may be associated with it). I wouldn't attempt to use SP to back up a RAM disk, but SP should deal with these correctly and ignore them, not just fail with a totally useless message. --------------- I bought SP to provide an easy 'Bare Metal Restore' should my system drive fail. I've also bought extended maintenance. I had, and still have, and use regularly, 'other back up software' (FD-ISR), which doesn't have 'BMR'. Without SP, I'd have to use 'Plan B': A) install Windows, B) install the 'other back up software' and C) restore a snapshot. As it turns out, I've wasted more time today with these SP problems than it would take to use 'Plan B'.