Several config items greyed out

Discussion in 'ESET NOD32 Antivirus' started by chrizio, Dec 17, 2011.

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  1. chrizio

    chrizio Guest

    NOD32 AV 5.0.95 by upgrade from
    Windows XP and Vista

    1. Web and email - email client protection - pop3, pop3s
    everything grayed out, impossible to select anyting
    2. imap, imaps
    the same issue
    3. Web and email - protocol filtering - SSL (and all child dialogs)
    the same issue
    4. Web and email - web access protection (and all child dialogs)
    the same issue

    What the possible reason?
    How to fix it?

    In contrast to 4.x the Firefox doesn't show any ESET plug-in anymore.
    Mozilla Thunderbird shows
    ESET Smart Security Extension [disabled]

    I guess, the AV 5.x should be already compatible with Mozilla
    It is not the case, actually why?
  2. dwomack

    dwomack Eset Staff Account

    Mar 2, 2011
    Might be worth running through a manual uninstall and reinstall to see if the issues persist. What version of Mozilla Thunderbird are you running? At the moment, ESET Smart Security 5 is only compatible with Thunderbird 5.0 and earlier.
  3. SmackyTheFrog

    SmackyTheFrog Registered Member

    Nov 5, 2007
    Lansing, Michigan
    Do you have any other products installed that do real-time scanning? It sounds like something broke the network stack integration. And I agree that a manual cleanup and re-install is probably your best bet.
  4. rcdailey

    rcdailey Registered Member

    Dec 25, 2009
    You actually had a plug-in for Firefox? I never had one. As noted, the plug-in for Thunderbird is disabled, but even the plug-in from Eset is disabled in Thunderbird. Firefox and Thunderbird are now at version 9.0.1. They are ever-moving targets.
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