Security Zone lost !!??

After making a backup to the Security Zone I don’t get the final message that the image creation was successful. the last message is : Information 1 504 (0x101F outstanding action 104 started “creating partition map” (or similar because translated from German). Because this action is not finished, I can wait for a few 10 minutes, it is also not possible to search, rebuild or check the backup image. Trying to do that I get an error message similar than Image not available. I have to restart windows (the still running True Image process in the Task Manager is closed automatically). After that I can check an search the image again.
During the last image backup I had the same problem. But in this case after a restart I can’t find the security zone again, also not when I started with the recovery manager. But the security zone is still available, because I can start the recovery manager and I can change the size of The SZ, but I can not see it anywhere to check, search or restore a backup image.
I tried to explain the situation in my best English and hope somebody can help me to solve this problem.

WaDa

 

Hello WaDa,

Thank you for choosing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

We are really sorry for the inconveniences.

Could you please try to create the image to some partition, not to Acronis Secure Zone? Also please make sure you use the latest build, which is available on our web site at http://www.acronis.com/homecomputing/support/updates/. To get access to updates you should register your software first at http://www.acronis.com/homecomputing/registration/. Please disable any download managers, internet download/connection boosters, etc. before the download.

If it doesn't help please send a letter with the description of the problem to support@acronis.com along to the link to this thread and the screenshots of all your actions.

Thank you.
--
Ilya Toytman