Restore error

TI9 3.677:

I have an archive on a server. I validated the image after first created and was told OK. I went to restore the image this morning, validated again but restore was unsuccessful. Here's the error:

Operation with partition "C:" was terminated.
Details:
File record corrupted (0x70019)
Tag = 0x0

Please explain why

Thank you

 

Hello CompWorks1,

Thank you for choosing Acronis Disk Backup Software.

Please accept our apologies for the delay with the response.

Could you please inform us about the results of the following tests?

- Validate this particular backup archive by means of the Validate Backup Archive tool both when the latest build (3677) of Acronis True Image 9.0 Home is running from under Windows and when your computer is booted from Bootable Rescue CD created using the latest build (3677) of Acronis True Image 9.0 Home;

- If possible, copy this particular backup archive from the server to the internal hard drive of the computer where Acronis True Image 9.0 Home is running and validate it by means of the Validate Backup Archive tool both from under Windows and using Bootable Rescue CD;

- Perform a memory test on the computer where Acronis True Image 9.0 Home is running using the memtest86+ utility;

- Try saving backup archives to any other location(s) (e.g. CD, DVD any other internal, external or network drives) and then validating them both from under Windows and using Bootable Rescue CD;

- Does the problem appear both when you create disk\partition images and file-based backups?

- Does the problem appear both when you create backups from under Windows and using Bootable Rescue CD?

- Use Windows Explorer or any other file manager to copy\move large files (e.g. disk\partition images themselves) located on the internal hard drive of the computer where Acronis True Image 9.0 Home is running to the network share located on your server and compare their checksums calculated using eXpress CheckSum Calculator before and after the files are moved\copied.

Thank you.
--
Alexey Popov