Rescue CD Doe not start the PC

Discussion in 'Acronis True Image Product Line' started by ipbel, Sep 13, 2007.

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  1. ipbel

    ipbel Registered Member

    Sep 13, 2007
    hello all
    I make a rescue cd For my Computer "ASUS VINTAGE PE1"
    The rescue cd Doenst start after 30 Min' is stay on "Starting acronis Loader"
    Thanks for Help me
  2. just customer

    just customer Registered Member

    Sep 13, 2007
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello ipbel,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure you use the latest build of Acronis True Image. To get access to updates you should first register your software. Don't forget to recreate Acronis Bootable Rescue Media after updating.

    If updating doesn't solve the problem, please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post as just customer suggested.

    Note that if you use an older version of Acronis True Image (version 8.0 or lower) you should press F11 button when the "Starting Acronis Loader..." message appears and not when the selection screen appears (Acronis True Image 8.0 Bootable Rescue CD for example does not have any selection screen).

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    If you are not able to create Linux system information (sysinfo.txt) then please do the following:

    - Boot your computer from Acronis Bootable Rescue Media and press F11 key when the selection screen advising you to select either "Full", "Safe" or "Boot into Windows" option appears.
    - After you get the "Linux kernel command line" prompt, remove the word "quiet", click on the OK button and choose "Full Version".

    When the screen stop scrolling please write down the output information you receive (last 5-10 lines), or use a digital camera to make shots of the output screen. You can use Shift+PgUp and Shift+PgDn keys to scroll the screen manually.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Marat Setdikov
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