I do want this program to work, but I have had innumerable problems. Now, it is just in a never-ending busy state at startup. So, I want to try it from scratch. I want to completely uninstall Returnil and then re-install it. How do I do that: I just bought a three-computer package of Returnil System Safe Pro, and I can't find documentation on how to make sure that I can get the Pro version back after a reinstall without using one of my remaining slots. Please do not ask me to send you logs. And, do not tell me you will report the problems to your technical people. I've read two years of your forum, and you can just wear people down by asking them for more and more info.... and nothing happens, except maybe saying it will be fixed in the next version. I've done enough of my own diagnostic work. You should explain to potential customers that, among other things, using the Pro version's capabilities is much more system intensive than the free version. So, I want to give your program another clean shot at usability. Simply tell me how to uninstall and reinstall while keeping all three Pro licenses.