We have over 50 computers and laptops protected by NOD32, as well as several home networks privately registered. Yesterday, many of these computers sucked up hours of our time due to the bad signature update. Yet, as far as we can tell, there were no email alerts sent by ESET regarding this. No prominent announcements on the eset.com website. Just a mea culpa posted half a day later on the message board. This minimalist approach to notifying customers of a problem is an abdication of responsibility and simply poor decision making. Mistakes happen. We live in the real world and we see them all the time. GOOD customer support means standing up, letting people know that you made a mistake and OVERCOMMUNICATING a response. We shouldn't have to hunt through the message boards to find a cure to repair our computers. It should have been mass emailed to all registered users as soon as you knew there was a problem--even if it didn't impact everyone. And it should have been front and center on your website. As a business owner, you absolutely don't want customers --like me-- wondering whether or not we should reconsider using your products come next renewal.