Question about https secure sites and Vista

Yeah, I know - we bought a laptop with Vista Basic Home....


We uninstalled the expired Norton 360 trial anti-virus program and installed Avast Home Free Version. At the same time that we were installing Avast, IE7 allowed the Automatic Windows Update to launch...

We then noticed that we can no longer access Hotmail AFTER the password is entered and the Sign In button is clicked OR any https website.

I'm sure this has been discussed elsewhere, but I was unable to locate anything quite like this here in the forum.

If anyone has an idea or two, my wife and I would appreciate your assistance.

Do you think that the System Reset might restore the https access? We are not computer savvy at all and live in an area where the most educated computer persons work at Radio Shack...


Thank you.

Rev. Gary

 

Hi there,
What might have happened is that by uninstalling Norton 360, some registry entries could still be in the system clashing with the new installation of Avast. This conflict could be responsible for some loss of the internet connectivity.

Now, this is obviously a possibility, and I'm not that good to guide you, but I'll try to suggest something: START/All Programs/Accessories/System Tools/ SYSTEM RESTORE With system Restore you should be able to restore your computer to a previous state (before uninstalling Norton for example).

If things go back to normality then I would get Nortons special tool (from their website) to uninstall it properly before you even try to install Avast.
I don't think Windows update is responsible for your problem.

I hope this helps.

 

Osaban - That was a major help and THANK YOU. I restored to April 26 and got the https issue resolved. NOW, since the system restored back to the middle of the Avast installation procedure, the Avast program is incomplete and will not uninstall, so I'l have to hire someone to look in the registry to eliminate Avast piece by piece...

But, at lest we have access to the net again on that laptop.

I have heard from several persons that the 'patches' that Vista has had to be updated with is at a much higher percentage than any other recent Microsoft operating system... THAT's Reassuring...