Prompt to insert disk when backing up to Iomega REV drive...

I have 2 computers running Acronis TI standard and backing up to an Iomega REV drive. One of them runs flawlessly. The other prompts to insert the first disk of the media, and you have to click 'ok' to continue.

The backup will still work, but this causes a problem when trying to use a scheduled backup routine. Rather than simply backup on its own, it prompts to insert media. It's done it on the past 4 builds of TI.

Anyone know why this is happening? Any help is most appreciated.

 

OS?
Version?
Same REV drive?
Internal? External? Connection? USB? Firewire? Something else?

 

Both are running Windows XP professional and backing up to separate external USB drives. Latest version of TI.

 

Hello gio1050,

Thank you for choosing Acronis Disk Backup Software.

Please let me know the build number of the product, which you can find in the Help -> About dialog (it should be a 3-digit number).

Thank you.
--
Irina Shirokova

 

It is build 859. The past 3 builds also yielded the same problem.

 

Hello? Anyone care to field an answer to this problem?

 

Check how the disks are formatted, NTFS or FAT32 --- check on both computers. Are both drives identified as removable drives?

 

Both are formatted REV UDF and show up as CD Drives.

 

Perhaps a revealing message is generated in the Event Log when you get the evil prompt or would the True Image log hold any clues?

 

Hello gio1050,

Please send a letter with the the .NFO file (for both computers) to support@acronis.com along with the link to this thread. To get the .NFO file please do the following:

- Open Start\Programs\Accessories\System Tools\System Information;
- Choose the 'Save' option in the 'File' menu (or 'Action' menu under Windows 2000), enter the 'File name' and set the field 'Save as type' to 'System Information File (*.NFO)';

We will investigate the problem and help you with the solution.

Thank you.
--
Irina Shirokova

 

Gio, I've been trying to get this to work for AGES!!!!

Can you please tell me, how do I create an image to a REV drive?
Are you using a shared drive across a network; are you using the DVD DUF work-around or what?

Thanks in advance.

Frank

 

Frankjbyrne,

For the most part, there's nothing special to do in order to backup to a REV drive. I've setup several of my clients to backup to an external USB REV drive, and all I do is setup a backup routine in Acronis and point it to the REV drive as the destination. 90% of the time, it works just fine. However, I have 1 or 2 clients with computers that, for some reason, get a prompt to insert the first diskette when the routine starts.

 

Hello gio1050,

There is a known problem of TI requesting insertion of removable media when used with Iomega REV drives. Acronis have identified a fix and will incorporate it into a future build (see this <previous thread>).

However, it's very strange that one of your computer/REV drive combinations generates the prompt whilst the other one doesn't

Regards