Program will not uninstall

Discussion in 'Prevx Releases' started by mjr6638, Jun 18, 2009.

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  1. mjr6638
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    mjr6638 Registered Member

    I did not authorize the download and installation of this program and I have no idea where this prorgam came from, but it appears this is the support forum. I fired up my work laptop and I have this new program now in my system tray, Prevx 3.0, and it says I have 10 infections and wants me to buy the program.

    There is no way to end the process in the task manager. Any attempt to end this process fails. I tried the Prevx removal tool, and it said it was successful in removing it, but as soon as I rebooted, the program starts automatically again.

    This is my work laptop, and I have no idea how in the world this program got on my machine, but doing so without my consent or my company's consent is a violation of the law. I do not have access to "Add/Remove Programs" on my machine, and this software did not come with it's own built-in uninstaller.

    Can someone please assist me with the removal of this program from my machine?
  2. PrevxHelp
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    PrevxHelp Prevx Moderator

    We do not have any means of installing Prevx 3.0 automatically so we suspect you may have been infected with a rogue antimalware product parading itself as Prevx (or you've used one of our other products - Prevx CSI or Prevx Edge - and have been automatically upgraded to 3.0).

    However, if the software you are using is the legitimate version, you can normally uninstall it with Add/Remove Programs but because you don't have access to it, you can run the command:

    Start > Run > and type:
    "c:\program files\prevx\prevx.exe" /prop UNINSTALL=AUTO

    This will prompt you to allow uninstallation, but if you do not want to use Prevx, you should download another antimalware product to clean your system.
  3. thehudd
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    thehudd Registered Member

    I, too, am unable to uninstall the program. I installed it as a curiosity and trial and when I tried to uninstall it, no listing in the add-remove area and no listing in the programs of the start menu. Never the less, it is running and I can't get rid of it. Vista Home Premium SP2, 64 bit. Help please. I can't reinstall the program, either, it just opens it up. Couldn't get the command prompt command to work as well.
  4. thehudd
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    thehudd Registered Member

    Nevermind, my clumsy fingers messed up the command. All well. Still, it's unusual to not have it show up in the programs or uninstall list.
  5. PrevxHelp
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    PrevxHelp Prevx Moderator

    That is quite odd :doubt: We do periodically hear users with similar complaints but have never actually found a common denominator between them. Could you let me know what other security software you have installed?
  6. thehudd
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    thehudd Registered Member

    F-Secure Security Technology Preview.
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