Hi I purchased SPD from their USA site. From the get go, I could not restore, and contacted support. I was provided with one solution which did not work. I informed their support and no further solution arrived. I then asked for a refund. Support transferred my complaint to the UK with the message "someone" will contact you. I was not contacted. I telephoned the UK support and asked for a refund to be told "we don't give refunds. I asked for his name and he fired off his email address which I could not recognise, and after several attempts he said that he would email me: he did not. I contacted Trading Standards who confirmed they had received several complaints about the Company. TS have told me to write to the Company via recorded delivery. I did not purchase by credit card: I purchased through my debit card. Any advice?