problem while disabling protection

I tried to download a file from internet.....i know the file is clean.so i disabled all protection of ESS 5.....still it was quarantining the file......what is the reason?I dont want ESS to do like this..then in future it will be good if ESET puts in a button to disable all protection with a single click...

 

How did you attempt to disable protection? If all of your ESET protection is disabled, the program will not quarantine any files.

Have you upgraded to ESS version 5? This version does have a one-click disabling option. Single-click the icon in the system tray and choose 'Temporarily disable protection'. It's that simple.

Of course there's the usual questions: What version of Windows are you running on the computer? Which version of ESS is currently installed? What browser are you using and have you submitted the file to our labs for inspection? If you know it's clean, they can verify that.

 

Hello,

What was the file, and what threat did your copy of ESET Smart Security detect in it?

You can forward reports of false positive alarms (the incorrect reporting of a threat where none exists) to ESET's virus lab by following the instructions in ESET Knowledgebase Article #141, "How do I submit a virus, website or potential false positive sample to ESET's lab?."

Regards,

Aryeh Goretsky