Problem booting recovery CD

Discussion in 'Acronis True Image Product Line' started by mikecar, Jun 15, 2006.

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  1. mikecar

    mikecar Registered Member

    Jun 15, 2006
    I am using Acronis TI 9.1 workstation, and I am having problems
    in the following scenario:

    I am booting from the recovery CD, the loader message appears,
    and I get the first GUI screen. I select the Full version of the
    program, and, after some time the message
    "unable to load initial ram disk" appears, followed by kernel
    panics etc.

    I have tested this CD on other computers (different models), and I know it to be
    good and functional. I also tried the CD on a couple of computers that were the
    same model and configuration with the one in question, and the problem
    appeared every time.

    It does not seem that the problem has to do with the CD itself, but rather
    some incompatibility of the linux OS with the particular hardware. The
    machine in question is a HP XW6000 workstation, with two processors, and an
    Adapatec SCSI controller (on board).

    FYI, the "safe" version of the program boots properly, but of course there
    is not much I can do with it, since it does not have network support, and I
    cannot download the image.

    Is there anything I can do about this problem?
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello mikecar,

    Thank you for choosing Acronis Workstation Disk Backup Software.

    Please make sure that you use the bootable CD created with the latest build (3633) of Acronis True Image 9.1 Workstation. To get access to updates you should first register your software.

    If you already use the latest build, please create Linux system information (sysinfo.txt) and Windows System Information on the computer where this issue presents as it is described in Acronis Help Post. Then submit a request for technical support. Attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Aleksandr Isakov
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