Prevx support sucks

Discussion in 'other anti-malware software' started by ako, Aug 6, 2008.

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  1. ako

    ako Registered Member

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    I sent the following question 4 days ago to support:

    "PrevxR licence expires soon. Will you extend it, or is this the end of PrevxR group? Do you still need beta testers for new prevx products?"

    Earlier I had sent it by email to two Prevx members.

    In all cases I got no reply.
     
    Last edited: Aug 6, 2008
  2. EraserHW

    EraserHW Malware Expert

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    Did I miss something?

    You've sent me a PM on 4th February 2008 and you've got a reply on 5th February 2008. I don't understand why you're saying "I got no reply".
     
  3. ako

    ako Registered Member

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    Hi!

    No, YOU did not miss anything. The emails I am talking about were sent 7.7 and 11.7 to Jacques Erasmus and Paul Stubbs. Both have earlier been kind enough to respond. Not anymore. (By the way, has Paul left Prevx?)

    When I sent you my question long ago, you said: "PrevxR community will be active till July 2008, so you'll receive updates until that date. After that, we're reviewing whether the programme will continue or not yet."

    Any new information here?
     
    Last edited: Aug 6, 2008
  4. sukarof

    sukarof Registered Member

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    Why the harsh words? Doesnt Prevx have their own forum anymore?
    It is after all vacation period now. Me for one never check my work email when I´m on vacation. If stubbs and erasmus are smart they wont either.
     
  5. ako

    ako Registered Member

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    The support forum is dead. Has been that for a long long time. You never get a response from Prevx there.

    I was mainly complaining about SUPPORT.
     
    Last edited: Aug 6, 2008
  6. Longboard

    Longboard Registered Member

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    @EraserHW :are you all that is left of PrevX ? :(
    Is there anything you can give yet apart from vague promises.....?
    HAs PrevX abandoned home systems.?
    There's gonna have to be something soon, some sort of update info.
    My curent install never updates local db despite all these 'new' mals; is that correct ??
    License due soon...give me some reasons to resubscribe.
    I fulfill my part of the bargain by updateing to you if something triggers an unknown.
    A lot of FUD at CC; but no real answers to relatively straight forward questions, which, unfortunately, has led to some -ahem- vigour in the postings.

    Just this recently with no validation:
    Hate to say it but 3rd party condescension is even worse than nothing :(

    FWIW: the forums at CC are currently a bit of a bust: very slow to load if at all.

    ANd just one more question: on the home page: the comparison chart notes the mals uncovered by Px on home systems: and cross references with installed "Anti" utilities
    I dont recall giving PrevX permission to take that specific information from my system: is that part of the EULA ??
    What other info is harvested?

    Holding the faith
    Regards
     
    Last edited: Aug 6, 2008
  7. Killtek

    Killtek Registered Member

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    It's obvious PrevX 2.0 is dying a slow death. Their silence proves it. Like I said before, PrevX CSI is their new starlet. I personally think CSI has no legs and that they should of focused all their efforts on making PrevX 2.0 their flagship product.. NOT CSI wannabe Windows LiveCare crap.


    Oh well.. they lost one customer...
     
  8. EraserHW

    EraserHW Malware Expert

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    Prevx hasn't left anything, and I can assure you this. We're hardly working on new technologies. I know you won't trust to my words, and it's ok, I could understand this.

    Prevx is here, and there are many new technologies and improvements we're internally developing. If you would have read some of my posts over Wilders, I've left some hints too sometimes.

    Sorry, I can't say anything more yet.

    About the comparison chart: all data gathered comes only from Prevx CSI, as written in the Prevx home page.

    Yes, everything is written in the EULA:

    Kind regards,

    Marco
     
  9. Perman

    Perman Registered Member

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    Hi,
    It is so exciting to hear so positive words from the developer. But, sometimes, the words, such as "trust me"."something new is in working/cooking" are not so convincing.

    IMO, some carefully crafted wording will re-ignite PC users' fire, something that smart marketing kids are so accustomed to. Good luck with your development.
     
  10. Dark Star 72

    Dark Star 72 Registered Member

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    Marco,
    I understand that you are restricted in what you can say about Prevx but can you just answer one question:
    Is there a new and improved Prevx in the works. ie: being worked on - being developed. I'm not asking when it will be ready or what improvements - new features etc it will have, I just want to know if there is something beyond CSI. I have a Prevx license that expires in a couple of weeks, should I renew it?
    Yes or No?

    Ian
     
  11. EraserHW

    EraserHW Malware Expert

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    A strong yes ;)

    Just one more info (I've written it some weeks ago, a hint to one of so-many things we're developing)
     
  12. Dark Star 72

    Dark Star 72 Registered Member

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    Many thanks Marco. I look forward to it.

    Ian
     
  13. bellgamin

    bellgamin Very Frequent Poster

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    An unfortunate choice of words -- indicating that not much of anything is being worked on. A Freudian slip of the real truth? ;)
     
  14. Dark Star 72

    Dark Star 72 Registered Member

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    I wonder if he meant "working hard" instead of hardly:doubt: ?
     
  15. fcukdat

    fcukdat Registered Member

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    Probaly as English is not Marco's native language:thumb:
     
  16. Perman

    Perman Registered Member

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    Hi, a slip of keyboard sometimes could be lethal.

    That's why I said in an earlier post; a carefully crafted wording are so imperative in fending off criticism. And at the same time, got the message delivered. I would find an image dresser quick before all matter is getting out of hand.
     
  17. trjam

    trjam Registered Member

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    First of all, if they were, "going under" I really dont think they would say it outright, now do you. Prevx is owned by Retento Ltd in the UK so the euros are there if the product returns a profit. This is the one product I have wanted to fall in love with more then any other, but it just never lived up to its billing. Remember Notok? I honestly think they do have something in the works, but maybe not standard Prevx or CSI for that matter down the line. The protection is about in the middle pf the pack which isnt a bad thing. The cost is low and yes, I would buy a new license if it has worked for you.

    It will be interesting to see where it goes, but die, I dont think so. Most vendors are now finally seeing the light about scanning, and adding some type of virtulization. In 2 years, most AVs will encompass this type of method. Well, all but one maybe, ahem version 5. lol

    So it still remains a good product with a solid parent company that others dont have. Does it suck? No. Even regular Prevx with Vista, is all you need with some common sense.
     
    Last edited: Aug 6, 2008
  18. Longboard

    Longboard Registered Member

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    Is prevx totally web based 'server' scanner now or does the 'local' db still actuate detection.
     
  19. EraserHW

    EraserHW Malware Expert

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    Touché :oops: :)

    Yes, the meaning was: "working hard"

    Sorry :)
     
  20. EraserHW

    EraserHW Malware Expert

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    Almost totally server-side centralized database
     
  21. Longboard

    Longboard Registered Member

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    MG we know you as one of the good guys:
    Yes we read the posts..and yes I suspect we understand your position
    Ok, so watch and wait...
    Been a few users burnt by some vendors lately.
    Home users: restless bunch: always want something new to chew on..;)
     
  22. simmikie

    simmikie Registered Member

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    and of course developing the new is perfect justification for leaving current license holders with a sense of abandonment, isn't it?

    and if Prevx3 does in fact come to light, can those eventual license holders count on the same hunkered down, bunker mentality while Prevx4 is under development? :cautious:


    Mike
     
  23. ako

    ako Registered Member

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    And complete silence falled again...
     
  24. Longboard

    Longboard Registered Member

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    lol
    mike and ako aint never gettin a license again...:D

    Essentially, I agree: how hard can it be just to touch base with the licensees.... just occassionally.. a bit ...rather then MG carrying the weight.
     
  25. Threedog

    Threedog Registered Member

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    I was quite a big fan of Prevx until it let Antivirus 2009 fully install without letting off a peep and then when I checked the logs it showed all green lights beside everything it had installed. I had returnil flicked on and had purposly let it install just to see what Prevx would do with it. This was all done with Prevx on ABC mode. With it on Pro mode AV 2009 didn't stand a chance.
     
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