Prevx H001 Error

One day ago I changed my my computer's name and after that I am getting this error (attached screen). License sent to Joe, hope it will be resolved soon.

Thank you.

 

You should be able to use it now

 

Yes that will happen if you change the computers name! Did you try to reset via MyPrevx? or contact Prevx support http://info.prevx.com/service.asp and they will be happy to reset it for you also you can send your License key to PrevxHelp via PM and he can reset also!

HTH,

TH

EDIT: Joe beat me to it again you sneaky guy!

 

Thank you for prompt answer, working fine now. Fixed within 6 minutes, nice job, Joe.

 

Hello TH!

I haven't been there quite a long, been engaged with another stuff. Hoping you are doing well

As regards the topic, can you kindly check my below stated procedure? I am not completely sure if that's correct. It would be quite useful to know it because you never know when you may need it.
1) deactivating Prevx license via MyPrevx account
2) uninstalling Prevx
3) changing PC name
4) activating Prevx license via MyPrevx account
5) reinstalling Prevx
6) activating Prevx license via Prevx GUI

Thx and greetings to Canada
pegas

 

Hi pegas,
You should be able to just deactivate the older PC by hostname with MyPrevx without having to uninstall/reinstall Prevx at all (which is all that I did to fix the issue )

 

Thanks Joe for making it clear. You beat TH again

 

Yes he did! That's what we like about Joe and the Whole Prevx Team!

TH