Prevx 3 - uninstalled but still showing in Security Center

Discussion in 'Prevx Releases' started by Ade 1, Jun 23, 2009.

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  1. Ade 1
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    Ade 1 Registered Member

    Hi there,

    A friend of mine was trialling Prevx 3 on his Vista x64 pc. He's since uninstalled it (don't ask me why!) through add/remove programs, rebooted but Windows Security Center is still showing it as being enabled under the Anti-Spyware section. I've gone through the usual (ie. checking for any remaining Prevx folders, pausing Windows Management Service, deleting the repository folder under system32/wbem, and restarting the service and also using the Prevx uninstall tool) but it just keeps reappearing in the Security Center.

    Any ideas anyone?

    Thanks.
  2. PrevxHelp
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    PrevxHelp Former Prevx Moderator

    Hello,
    Tell him to please try clicking Start > Run > and type: wbemtest.exe
    and click OK.

    Then, click Connect... and type: root\securitycenter
    into the Namespace box. and then click Connect again.

    Next, click Enum Classes... at the top right and click OK to the next dialog.

    Then, double click the entry which reads AntiSpywareProduct and then click the Instances button on the right side of the following screen. There should be an entry with the characters D486329C as the first 8 characters in the "instanceGuid"

    Select that entry and click Delete, then click Close, and then Save Object, then Close, and then Exit.

    Then, click Start > Run and type:

    sc stop wscsvc

    and hit OK. After that go back to Start > Run and type:

    sc start wscsvc

    and hit OK.

    If this still reports Prevx 3.0 as being in his system, try once more changing the connection step to: root\securitycenter2 instead of root\securitycenter and that should solve it :)

    Let me know how it works out!
  3. Ade 1
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    Ade 1 Registered Member

    Hi. Thanks for your help.

    However, when selecting D486329C and choosing 'delete', the following message appears:-

    Number: 0x80041003
    Facility: WMI
    Description: Access denied

    He is running as administrator.

    Any further help would be appreciated.

    Cheers.
  4. PrevxHelp
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    PrevxHelp Former Prevx Moderator

    Is it possible that UAC is enabled? There shouldn't be any restrictions on the entry besides UAC/LUA.
  5. Ade 1
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    Ade 1 Registered Member

    UAC is enabled. I'll get him to try it with it disabled and/or perhaps in safe mode. Will get back to you.
  6. Ade 1
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    Ade 1 Registered Member

    Hi again. Tried what you said in safe mode and all is well. Many thanks for your help.
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