Pc does not recognise DVD

Hi All,

I am wondering if anyone can help,I deleted a DVD program recently,and it also seemed to delete the DVD player software.

I went to My computer,the E drive ( DVD drive) is missing.

I went to Device manager and the there is a yellow exclamation mark on the DVD description,(Matshita UJDA760)

I sent a email to Asus,they said delete the device and install it again - same thing appears - the yellow exclamation symbol next to the device description in device manager.
I replied and no response after 3 days..

Someone said do a restore and backup everything on CD,cant do this as the computer doesnt even recognise there is a DVD device there.

I have a Asus A4L laptop, Win XP pro SP2.

The product I uninstalled was WinDVD.
Have since Reinstalled it,and the bug is still there.

I appreciate any help you can give.

Thankyou

Chris

 

I believe that you need to use a different INF file that what Windows is defaulting to.

What is the make and model of the DVD? Please physically look at the drive. Do not rely on Windows to tell you.

 

Have you tried System Restore, to previos date - before uninstalling WinDVD?

 

go to start/ my computer and then click on view system information then hardware /device manager find the dvd drive in question right click it and then click delete, reboot and it should restore the dvd drive.

 

Hi, csm324

Beat me to it bigc.

And if that doe's not work [It should]
Shut down the Computer, disconnect the DVD Drive [cable], restart back in to Wondows, shut down again reconnect the DVD Drive [cable] restart all will be should fine.

Take Care,
TheQuest

 

My friend had a similar problem. He solved it using this information from Microsoft:

http://support.microsoft.com/kb/320553/EN-US/