Padlock goes missing

Discussion in 'Prevx Releases' started by Tarnak, Apr 25, 2012.

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  1. Tarnak

    Tarnak Registered Member

    I have the padlock disappearing problem reoccurring with the update to v8.0.1.173. I am using Opera 10.62.
  2. Nightwalker

    Nightwalker formerly: xXDarkStalkerxX

    Same problem here with .173 .
  3. PrevxHelp

    PrevxHelp Former Prevx Moderator

    It's likely that an update to Opera has changed this. I'll take a look in the next couple days and report back!
  4. Tarnak

    Tarnak Registered Member

    No rush! ...and I meant Opera 11.62. ;)
  5. Nightwalker

    Nightwalker formerly: xXDarkStalkerxX

    This happen with Chrome too.
  6. Thankful

    Thankful Registered Member

    Occasionally with Internet Explorer 9 as well. I am trying to pinpoint when this happens.
  7. PatG

    PatG Registered Member

    FYI, using the latest version of WSA and Chrome and the padlock is there as I type this. No problems w/Chrome.
  8. Triple Helix

    Triple Helix Webroot Product Advisor

    I have no problems with IE9, FF 12 and Opera 10.62! On Win 7 x64!

  9. trjam

    trjam Registered Member

    if you minimize your browser it goes away, but once you make it full screen it reappears.
  10. Nightwalker

    Nightwalker formerly: xXDarkStalkerxX

    No , thats not the problem. Even on full screen it doesnt appears ( no problems on prior version) .
  11. Triple Helix

    Triple Helix Webroot Product Advisor

    Did you try a clean reinstall to see if that helps? Also are you a Closed Beta User and what OS are you using?

  12. Blackcat

    Blackcat Registered Member

    Have had this occasional problem for a LONG time; both on Vista, Windows 7, with both Chrome and Opera, with both the beta and the gold versions.
  13. Triple Helix

    Triple Helix Webroot Product Advisor

    I tried to break it on my system but it works fine! I can't say for Chrome as I don't use it!


    Capture26-04-2012-5.30.43 PM.jpg
  14. Techfox1976

    Techfox1976 Registered Member

    We know that a browser running inside Sandboxie won't show the padlock, so that means that the WSA program needs to know the browser is there and know what its content is. If something else blocks WSA from getting this information, it won't display the padlock I'd think.
  15. Nightwalker

    Nightwalker formerly: xXDarkStalkerxX

    A clean reinstall seems to have fixed it, thanks . :D

    Ps: Using Windows 7 x64 , closed beta user.

    Edit: Problem returned. :doubt:
    Last edited: Apr 27, 2012
  16. Triple Helix

    Triple Helix Webroot Product Advisor

    Sorry it didn't work out! Can you please contact WSA support to see if they can see something in your scan logs!


  17. Tarnak

    Tarnak Registered Member

    Still a problem with v8.0.1.177...

    When it disappears, I have to load a https, e.g. Wilders, to bring it back, but I have to do this on and off, many times, since my browser runs most of the time.
  18. Paul_E

    Paul_E Registered Member

    Noticed the same problem only yesterday and padlock missing as I type this.
    V8.0.1.173.-Google Chrome
    Seems okay with Firefox.
  19. Dermot7

    Dermot7 Registered Member

    What are your ID shield settings for normal HTTP sites?

    Attached Files:

  20. Tarnak

    Tarnak Registered Member

    Mine...has been this way for months.

    ScreenShot_WSA_Settings_Identity Shield_01.jpg
  21. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Could you let me know what browser versions you're using? We have an improvement coming in the next round of builds which may correct this, but it would be worth getting our internal QA team to test through it beforehand.

  22. Tarnak

    Tarnak Registered Member

    As mentioned in my earlier post #4 above, i.e. Opera 11.62 and these extensions...

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