Outlook 2010, iCloud, and Eset Outlook addon causes Outlook to hang

Discussion in 'ESET Smart Security' started by thndr, Oct 15, 2011.

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  1. thndr

    thndr Registered Member

    Oct 14, 2011
    There's apparently some incompatibility between the iCloud Outlook addon and the ESS5 Eset Outlook addon in Outlook 2010. When both addons are enabled, and I try to access anything in iCloud, then Outlook starts to hang for quite a while (at least 15 min before I became impatient and killed it). Access to the iCloud part works fine if I disable the Eset Outlook addon, and I can see no obvious issue if I disable the iCloud addons but have Eset Outlook addon loaded.

    What does the Eset Outlook addon do? And is there a way for me to have it loaded and have both operating fine?

    Issue Reproduction:
    1) Load Outlook (with both ESET Outlook Addon and iCloud Outlook Addon)
    2) Try to access any iCloud items, such as contacts and email

    Windows 7 x64 SP1
    MS Outlook 2010 SP1 (14.0.6016.5005 32-bit)
    ESET Smart Security 5
    iCloud (1.0, PC version), downloaded from http://support.apple.com/kb/DL1455

    ESS5 components:
    Virus signature database: 6544 (20111014)
    Update module: 1037 (20110921)
    Antivirus and antispyware scanner module: 1325 (20111013)
    Advanced heuristics module: 1118 (20110419)
    Archive support module: 1136 (2011081:cool:
    Cleaner module: 1051 (20110420)
    Anti-Stealth support module: 1026 (2011062:cool:
    Personal firewall module: 1071 (20110912)
    Antispam module: 1017 (20111005)
    ESET SysInspector module: 1221B (20110623)
    Self-defense support module: 1018 (20100812)
    Real-time file system protection module: 1006 (20110921)
    Translation support module: 1031 (20111003)
    HIPS support module: 1026 (20110725)
    Internet protection module: 1025 (20110929)
    Web content filter module: 1009 (20110705)
    Advanced antispam module: 1018 (20110920)
    Database module: 1016 (20110726)
  2. agoretsky

    agoretsky Eset Staff Account

    Apr 4, 2006

    I have asked ESET's QA department to investigate this.


    Aryeh Goretsky
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