NOD32 product flagging my 'Phant0m``s Look 'n' Stop Ruleset Installer'

I like to enquire about what channel do I go through to dispute NOD32 product flagging my stuff like 'Phant0m``s Look 'n' Stop Ruleset Installer' ( Phant0m_Looknstop_Ruleset_Deluxe.zip MD5 hash: 4f45d61b4049f34993dbd1c5d8825cbe .) w/Threat: probably a variant of Win32/Agent.KKXQKIY trojan

....such severity in threat labelling when we know it's only flagging because of the use of run-time packer.

 

Best way to report FPs is here:http://kb.eset.com/esetkb/index?pag...earch&viewlocale=en_US&searchid=1366229025620

 

Them channels tends to analyze file and report back about being infected.

This channel will be different? ... meaning will there be a person that will actually have a discussion with me on this?

 

Hi

If you look at Virustotal,using the MD5 hash: 4f45d61b4049f34993dbd1c5d8825cbe
applied by you, you will find a Detection ratio: 25 / 46. It doesn't look as it is a false positive.

Regards, Janus

 

I have McAfee already clearing this problem up now, but the same assumptions at first as you had giving. https://community.mcafee.com/message/283515#283515

 

Hello,

As Swex has already mentioned, the correct method for requesting re-examination of a file that you believe may be generating a false positive alarm is to contact ESET's threat research laboratory.

Instructions for doing so can be found in ESET Knowledgebase Article 141, "How to submit virus or potential false positive samples to ESET's labs."

Having said that, you now have received instructions on the best way to contact ESET to discuss the detection, and we shall draw this conversation to a close.

Regards,

Aryeh Goretsky