Nod32 crashed Outlook

WinXP Pro SP2, Outlook 2003, Nod32 Enterprise 2.51.26

I left my pc for a few hours with just Outlook running, coming back I saw that outlook had crashed & I got the Online Crash Analysis report:

Has anyone else experienced this?

 

I've experienced the same problem - I have worked around this by disabling DMon so the issue may be related to Microsoft Word if it is your email editor.

 

Thanks, good advice. However I don't use Word as my editor.

 

Are you using Outlook tied in with an Exchange Server, or using as POP3 client?
If using as a pop3 client, delete the extend.dat file that resides in C:\Documents and Settings\<username>\Local Settings\Application Data\Microsoft\Outlook

Check for any COM+ plug ins in your Outlook settings (tools, options, other tab, advanced button). Remote "stale" plugin checkboxes (such as prior antivirus, etc)

Run all your Microsoft Updates...which includes Office updates.

 

Thanks for your advice.

My Outlook is connected to an Exchange server. I am however also using it to collect email directly from a POP3 account as well as from my Exchange account. Should I still delete extend.dat?

All of the add-ins seem to be valid.

I am up to date with Windows & Office updates & I run WSUS on the server.

 

It's harmless to delete it..it'll be recreated automatically when needed. I've found killing it has cured problems for me in the past.

 

Thanks, I'll delete it. However the error/crash appears to be inconsistent, so I may not know whether it's fixed for a while.

 

Hi ! Is your Office / Outlook working now . You mentioned "crashed" which I understand just once . Have you tried to Repair the Office ? Should further problems appear , you can with no worries contact Eset Tech Support

 

Hi

Thanks for your reply.

Office does not seem to be broken, so I have not run a repair. I can confirm that the Outlook crash has only happened once.

 

No problems .

This is great news to hear/read , your Office is working