NOD32 crashed my computer

Discussion in 'NOD32 version 1 Forum' started by danco, Dec 12, 2002.

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  1. danco

    danco Guest

    :eek:
    My antivirus descovered a Win32.Farethem.S as a dangerous virus, I surfed the net looking for it and eventually found NOD32 as the sole antivirus that can delete it. I downloaded the trial version (I already have other licenced av)and installed it. Once done, I rebooted my computer and, axcept for the password starting window, I have nothing else. Twice I could see my desktop image but without no icons, no chance to enter the start menu...Nothing! I'm afraid I have to format my computer!!!
    Anyone can help me? At least the sole window I have on my desktop is NOD32 one.
     
  2. Paolo Monti

    Paolo Monti Eset Staff Account

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    Daniela, hai installato NOD32 su un computer dove era gia' presente un altro antivirus? Fammi sapere, grazie.
     
  3. Stan999

    Stan999 Registered Member

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    Did you uninstall the other AV before you installed NOD32?

    If you hold down Ctrl/Alt/Del does the Task Manager come up? If so End Task on NOD.
     
  4. Paul Wilders

    Paul Wilders Administrator

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    Stan,

    ...that's exactly what's Paolo's post was all about ;).

    regards.

    paul
     
  5. Stan999

    Stan999 Registered Member

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    Hi Paul,

    I didn't see where it was ask to hold down CAD and see if the task manager will come up?
     
  6. Paul Wilders

    Paul Wilders Administrator

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    Hi Stan,

    Quite true ;). Paolo is taking the "step by step" route ;).

    regards.

    paul
     
  7. Blackspear

    Blackspear Global Moderator

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    Can you "Slave" your HDD off a PC running Nod32, then have the main drive scan your infected drive. It should clean it from there :D

    Cheers
     
  8. Mele20

    Mele20 Former Poster

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    If Stan hadn't repeated it, I would still be in the dark about what Paolo's post said since, unfortunately, I don't know a word of Italian. :) So, Paul, I'm glad Stan posted and clarified Paolo's post!
     
  9. Paul Wilders

    Paul Wilders Administrator

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    Mele,

    Agreed! ;).

    regards.

    paul
     
  10. Paolo Monti

    Paolo Monti Eset Staff Account

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    Sorry, guys :) I wrote my message in Italian because Daniela is Italian.
    Anyway... the problem was this: Daniela had already two different antiviruses installed on her system, before she attempted to install NOD32. For this reason she experienced a problem with her PC: amon.sys, the device driver of AMON for Windows NT/2000/XP, is not compatible with other antivirus monitors. BTW: during installation, NOD32 warns the user about this issue.
    When the PC locks up in this way, there is not any NOD stuff to kill by the Task Manager, since the problem usually concerns the device driver amon.sys. It cannot be killed like a normal application. In this case, to solve the problem, one must avoid that the O.S. loads in memory amon.sys.
    I know that Anders helped Daniela to accomplish this task.

    ciao,
    Paolo.
     
  11. Paul Wilders

    Paul Wilders Administrator

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    Thanks for the explanation, Paolo ;). Nothing wrong in addressing an Italian customer in her native language!

    regards.

    paul
     
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