No Response From Support!!

Discussion in 'Acronis True Image Product Line' started by Robmonster, Jul 2, 2004.

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  1. Robmonster

    Robmonster Registered Member

    Joined:
    Jun 7, 2004
    Posts:
    13
    I emailed an urgent problem to support on Sunday, and have had no response.

    My software is dead in the water. I cannot restore images of my C drive as the boot disk doesnt work.

    **Edit** I have just seen some replys to my original thread by other forum goers, but nothing from the official support channel **

    I'm sure support is busy but this problem isnt a little niggle, it stops me using the software at all.

    When can expect a reply?

    Rob
     
    Last edited: Jul 2, 2004
    Robmonster, Jul 2, 2004
    #1
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Rob --

    Please, can you tell me your Ticket number (the Support ID that is shown in the Auto-Reply) - I'll look into it.

    Thank you.

    --
    Best regards,
    Anton Gromov

    Acronis, Inc.
    395 Oyster Point Blvd. Suite 213
    South San Francisco
    CA 94080 USA
    http://www.acronis.com/

    Acronis... Compute with confidence
     
    Acronis Support, Jul 2, 2004
    #2
  3. Robmonster

    Robmonster Registered Member

    Joined:
    Jun 7, 2004
    Posts:
    13
    Hi Anton,

    Here is the ticket number:- Acronis #118376

    Rob
     
    Robmonster, Jul 2, 2004
    #3
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