Greetings to you all - thanks for a great forum I already had Bounceback software on my XP sp2 system, and have made several backups to a CMS ext drive for disaster recovery. I installed FDISR and didn’t put the boot feature on “disable” when I went to do a backup to the ext hard drive… Ouch!!! During the scan the FD tray icon disappeared, but everything seemed to work, until I tried to switch to secondary snapshot to see if it would perform. The system wouldn’t reboot except to safe mode. I tried to do a system restore, but an alert came up: "Changes made to drive(s) E:\ after this point cannot be reversed because the driver was either excluded from system restore monitoring, or was turned off or moved". I did the restore anyway, but FD still appeared on startup--(now I know what the pre- OS statements were about). However, there was no listing of First Defense in “Programs“, or on the uninstall programs page. It just kept appearing on start up, and then I was given the option to go to safe mode (tried the “last good config option- no luck). In safe mode I went to start, search, and entered First Defense ISR and removed two executable files- which in hind sight I should not have, but I thought there might just be fragments that would remove and allow boot. I finally uninstalled my BounceBack software, and was able to start up again. I now have no access to the FD management console. The alert is: “Problem with shortcut- the parameter is not correct.” I tried to do a full uninstall, but got the alert: “This action only valid for products currently installed.” The help file, log viewer, ISR control, and read me text open up, but the management console will not. The above alert still comes up when doing a system restore date selection. I want to fully uninstall FD to try again- Or can I download “over” the existing FD?? Can anyone help me with this one??