MSE latest version explorer.exe crash help...

Discussion in 'other anti-virus software' started by KoRnGtL15, Apr 29, 2012.

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  1. KoRnGtL15
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    KoRnGtL15 Registered Member

    Decided to give MSE another shot. Had this happen in the past where it randomly crashes. Any ideas? Windows 7 64 bit.

    Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
    Faulting module name: DUI70.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdf25
    Exception code: 0xc0000005
    Fault offset: 0x000000000000117f
    Faulting process id: 0xb6c
    Faulting application start time: 0x01cd25a1db303770
    Faulting application path: C:\Windows\Explorer.EXE
    Faulting module path: C:\Windows\system32\DUI70.dll
    Report Id: 66fae6ee-9195-11e1-9390-386077c78b22

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc /verifyonly

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>
  2. stapp
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    stapp Global Moderator

  3. Cudni
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    Cudni Global Moderator

    did you check for malware? That dui70.dll looks dodgy
  4. King Grub
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    King Grub Registered Member

    Not really; that is the correct path for dui70.dll. It is the Windows user interface driver, directly connected with the video card driver, and that it is labeled as the faulting module path when explorer.exe crashes is expected, even if it isn't the origin of the crash.
  5. Cudni
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    Cudni Global Moderator

    yes dui70 seems part of graphics driver. more suggestions
    social.technet.microsoft.com/Forums/en/w7itproappcompat/thread/1ae1eeda-9396-47f4-be63-6d20eac4cc8c
  6. KoRnGtL15
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    KoRnGtL15 Registered Member

    Thank you guys. I will look into the suggestions. Anyone else ever had trouble with MSE and windows 7 64 bit? Specifically with explorer not responding randomly?
  7. kupo
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    kupo Registered Member

    I'm using MSE and Windows 7 x64.
    What do you mean by not responding randomly?
    a. Crashing?
    b. Freezing but will continue to work a while?
    If it's 'a', then no.
    If it's 'b', no, but many people are experiencing in slow opening of folders if it's full of exe files.

    If your explorer continue to crash, can you list all the third party software you use? It's because some software can corrupt the shell extension that can also cause in crashing of explorer.
  8. KoRnGtL15
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    KoRnGtL15 Registered Member

    Like If I go to control panel or in general while using the system. Explorer will stop responding and restart itself while looking for a "solution". I have had this problem on my other 7 64 bit machine as well with MSS. Security wise. This is what it looks like for both machines.

    Windows 7 Firewall
    Winpatrol Plus
    MVPS hosts file
    Spywareblaster
    Malwarebytes (on demand)
    SuperAntiSpware (on demand)

    You mentioned shell extension corruption. The only program I can think of that MIGHT do that with MSE not liking the program as well maybe. I use Winrar and I remember during install. It mentions something about shell extensions?
  9. AssassinKID
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    AssassinKID Registered Member

    Must be a shell extension bug with MSE, I too have experienced annoying explorer.exe restart when I tried to restore things from recycle bin under 64bit Windows 7. Right click on files in bin restarts explorer.exe, I didn't know what was wrong until I replaced MSE with avast! The problem since then disappeared.
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