Microsoft Security Essentials - Freezing- Advice Please

Discussion in 'other anti-virus software' started by mypenry, Jul 25, 2010.

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  1. mypenry
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    mypenry Registered Member

    Hi guy's

    I am currently running Windows Vista Home Premium 32bit , and have no other AV applications installed ( windows defender is disabled ) I am currently running Zone Alarms ( free ) Firewall.

    I installed Windows Security Essentials and updated it with out a problem, I then attempted to do a quick scan, the scan sequence started and then the computer just froze , no amount of trying would put things right , so I had to manually switch off and re boot , I again tried the same scan procedure several times , all caused the computer to freeze

    So I am at a loss , I would really like to run Windows Security Essentials , can you please advise me where I am going wrong, and what I have to do to be able to run Windows Security Essentials


    Thanks :thumb:
  2. fax
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    fax Registered Member

  3. mypenry
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    mypenry Registered Member

    That was Quick :D

    Thanks for the reply its appreciated , just one more quick question ..

    You need to remove ZA before installing these fixes. You will find latest ZAfree

    does that mean I totally remove my current ZA and then re install the latest version after ive sorted out the freezing problem ?

    just a thought

    Thanks
  4. fax
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    fax Registered Member

    In simple words, MS has inherent problems in the firewall filtering APIs of VISTA and Windows 7, these will create problems to any third party firewall using native MS APIs. Remove ZA, install all hotfixes and reinstall latest ZA. If it was a WPF issue this will be cured :)

    Fax
    Last edited: Jul 25, 2010
  5. mypenry
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    mypenry Registered Member

    Thanks again- :thumb:
  6. fax
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    fax Registered Member

    You're welcome! :)
  7. mypenry
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    mypenry Registered Member


    Trust me , what I should have said is ..

    I have no other AV installed ( only Windows Security Essentials )

    Thanks :thumb:
  8. fax
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    fax Registered Member

    Yes, sorry I misread your message saying you have no other AVs (message removed, not fast enough!) :D
  9. brainrb1
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    brainrb1 Registered Member

    Is this problem related to ZA firewall only ? I am using MSE only... but have tried it with pctools firewall and never had any kind of freezing or other problems. Are these hotfixes reqired while using other third paty firewalls with MSE?
  10. fax
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    fax Registered Member

    It is related to all third party software using native windows 7 WPF. Many firewall still use old XP protocols (that run perfectly fine on windows 7 or vista) or avoid using it. Don't ask which ones since I don't know.... I know that ZA was the first to fully use MS new WPF platform. It required a full re-writing of the code and obviously can create problems if there are bugs.

    The advantage of using native OS calls (rather than emulation) is the level of integration with the system (deeper) as well as the higher degree of stability and less proneness to conflicts.

    I would personally recommend these patches to all users with third party firewall software. Otherwise just wait for windows 7 SP1, the above patches will be integrated there.

    Fax
    Last edited: Jul 25, 2010
  11. mypenry
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    mypenry Registered Member

    I know I'm going to sound dumb , but here goes:doubt:

    when I click the .... kb/976759 to get the hotfix I get this option ....

    Code:
    http://a.imageshack.us/img251/7970/capture976759.jpg 
    ( sorry can't seem to post a screen shot )

    and on this page I cannot see any reference to the..kb/976759

    all so it shows sp1 / 3 and I have sp 2

    what am I missing :rolleyes:


    Thanks
  12. fax
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    fax Registered Member

    then skip it... well well... noticing now you are on VISTA and not windows 7.
    The fix also apply to VISTA but start doubting its a WPF issue. Its far less common on VISTA...

    Anyway... you don't loose anything by trying it.
    Last edited: Jul 25, 2010
  13. mypenry
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    mypenry Registered Member

    Hi Thanks,

    I'll post back how I get on ( if it don't go bang :D )

    Mypenry :thumb:
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