Mail Security Crashing

Discussion in 'ESET Endpoint Products' started by Virushunter2013, Jan 30, 2013.

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  1. Virushunter2013

    Virushunter2013 Registered Member

    Joined:
    Jan 29, 2013
    Posts:
    4
    Location:
    New Zealand
    Hi Guys,

    Am getting a strange one, Mail security seems to be crashing every now and then. It seems to happen 3-5 minutes after a ESET Filtering Agent warning.

    Server is SBS 2011 with Exchange 2010, ESET Mail Security for Exchange 4.3.10025.0

    Attached are screenshots
     

    Attached Files:

    Virushunter2013, Jan 30, 2013
    #1
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,456
    Please create a complete application dump from the ekrn crash as follows:
    - download Procdump
    - disable self-defense and restart the server (may not be inevitable)
    - run ProcDump with elevated administrator rights as follows:
    "procdump -e 1 -ma ekrn.exe"

    If ekrn crashes, a dump will be generated. Compress it, upload it to a safe location and PM me the download link.
     
    Marcos, Jan 31, 2013
    #2
  3. Virushunter2013

    Virushunter2013 Registered Member

    Joined:
    Jan 29, 2013
    Posts:
    4
    Location:
    New Zealand

    Will contact customer and do so then ill send them to you when i have it
     
    Virushunter2013, Feb 3, 2013
    #3
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