Macrium reflect troubleshooting

Discussion in 'backup, imaging & disk mgmt' started by Nuobu, Jan 12, 2016.

  1. Nuobu

    Nuobu Registered Member

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    Ahh, I see. So how does this differ from ReDeploy - wouldn't the needed drivers still be missing?

    I am going to try a Windows repair disk, thanks for the suggestion.

    Will let you know how that goes
     
  2. TheRollbackFrog

    TheRollbackFrog Imaging Specialist

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    Yep, but it should help with any BOOT path problems. If it does get you up, then you should be able to get the necessary drivers from your system manufacturer.

    A restoration using the Macrium reDeply feature should be able to get you up and running, but you'll still need to fill out the configuration with any missing drivers.
     
    Last edited: Jan 17, 2016
  3. Peter2150

    Peter2150 Global Moderator

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    Ah Froggie you have hit on what people don't realize, about Hardware Independent Restore. If hardware is very dis similar you may get the machine to boot, but then the real work begins.
     
  4. Brian K

    Brian K Imaging Specialist

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    Sounds like a 7B BSOD due to incorrect Storage Controller Drivers. What are the full details of the laptop? Brand, model, CPU, etc. Does the laptop web support page mention Storage Controller Drivers or Intel Rapid Storage Technology? Does the Desktop computer use Intel Rapid Storage Technology?

    By the way, did you change the Secure Boot setting from "UEFI" to "Other OS"?

    What are your plans for the laptop? Do you want Win7 or Win10?
     
  5. Nuobu

    Nuobu Registered Member

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    I will post the specs for the laptop later today.

    The desktop is a HP
    Model: h8-1170uk
    Processor: Intel(R) Core(TM) i7-2600 @ 3.40GHz
    RAM: 8.00 GB
    64 Bit

    Does the 'R' after Intel have something to do with rapid storage?

    Yes, I changed the secure boot setting to CSM.

    I'd like the laptop to run Win 7, if possible

    Thanks again,
     
  6. TheRollbackFrog

    TheRollbackFrog Imaging Specialist

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    Nuobu, depending on that laptop model, that may be a tough nut to crack. A lot of the newer laptops have NO manufacturer support at the driver level for older OS configurations that the new machine was never issued with... this makes the task very difficult.

    I just went through that exercise with an Asus X552LA notebook that had never been issued with a working Win7. It requires identifying all the devices on the machine that are not known by the Win7 distribution being loaded on that device... that's tricky enough. Then you need to track down all those device manufacturers (some are only chipset manufacturers) and see what they might have available as drivers for the system you're configuring with. In many cases, Win8 drivers work very well with Win7, but not all the time.

    It can take some time, occasionally with lots of TRIAL & ERROR, before you come close to hitting the jackpot... and even then, you may find a device or two that you cannot identify properly. It can be a daunting task.

    For sure, restoring one hardware configuration on top of another will be wrought with a lack of success... but it all depends on the configurations.
     
    Last edited: Jan 18, 2016
  7. TheRollbackFrog

    TheRollbackFrog Imaging Specialist

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    Nope... not that I'm aware of.
     
  8. Nuobu

    Nuobu Registered Member

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    Thank you for the warnings.

    I can't even get the laptop to boot at this point. It is a Toshiba Satellite, still trying to find the specs for it.

    I run the system repair disk and I'm given the options 'use recovery tools...' Or 'restore your computer.' When I click use recovery tools, my computer loads into a HP recovery panel, where I can run a backup, system restore or system repair (again.) Should I try the restore your computer option?

    I'm also given the option to load drivers, I suppose that would be the beginning of what you're talking about.

    Any ideas please?
     
  9. TheRollbackFrog

    TheRollbackFrog Imaging Specialist

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    No RECOVERY, just try that final SYSTEM REPAIR offer.
     
  10. Brian K

    Brian K Imaging Specialist

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    Maybe your BIOS is unusual but CSM is not a Secure Boot Setting. CSM and Secure Boot are two different settings.
     
  11. Brian K

    Brian K Imaging Specialist

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    I ran a test on a Win7 system. All drivers were uninstalled, offline with TBOSDT. Win7 failed to load and froze on a 7B BSOD. Using TBOSDT offline, default IDE and AHCI drivers were installed. Win7 loaded and spent some time installing device driver software. Then requested a restart. All OK apart from missing Display, Network, USB drivers. If you were serious these would be installed later.

    So it doesn't seem special IDE and AHCI drivers are needed with Win7. But you face a few obstacles. $15 for TBOSDT and probably $100 for a Win7 license as Win7 on the laptop won't be Activated.

    I suggest you install Win10 on the laptop as it will be Activated.
     
  12. Nuobu

    Nuobu Registered Member

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    Will give this another go. I've done several repairs to no avail.
     
  13. Nuobu

    Nuobu Registered Member

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    Sorry, I was incorrect here.

    What I have done is disable secure boot and changed the mode from UEFI to CSM.

    So, I will need IDE, AHCI and TBOSDT for windows to boot?

    I would really prefer to keep Windows 7, so I can keep using my programs with Win 7 drivers.

    Thank you for running the test

    Not sure I understand all those terms, will look them up now.
     
  14. Brian K

    Brian K Imaging Specialist

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    Nuobu,

    OK. Sounds good with the BIOS. Would you like to try this? In your Desktop computer, right click the Computer icon, Properties, Advanced System Settings, Advanced tab, Startup and Recovery "Settings" button. Remove the tick in Automatically Restart (System Failure section). OK, OK again.

    This now prevents a restart if you get a BSOD. We need to be able to read the BSOD you see in the laptop.

    Create an Entire Drive image and restore the image to the laptop just as you did before. Nothing different. Try to boot Win7 on the laptop. Does it freeze on a 7B BSOD? Don't try any repairs. Just shut it down if you see the 7B BSOD.

    7B refers to 0x0000007B
     
  15. Nuobu

    Nuobu Registered Member

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    I can disable automatic restarting by tapping F8 on my laptop when it boots up, is that the same thing?

    It is a 7B, as you predicted. It says 'windows has been shut down to prevent damage to your computer' and then something about drive controllers, along with the code you gave at the bottom. Do you need the message in full?
     
  16. Brian K

    Brian K Imaging Specialist

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  17. Nuobu

    Nuobu Registered Member

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    Really? That's great. Yes, that would be much appreciated.

    I assume I'm going to need to download this file, so I have to head over to where my desktop computer is. ;)

    Will let you know when I have made the purchase
     
  18. Brian K

    Brian K Imaging Specialist

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    OK. After you have downloaded the file, unzip it. Now to make a bootable USB flash drive.

    plug in a USB flash drive
    open the dos_tbos folder in your unzipped download
    double click maketbos.exe
    Yes for UAC
    Next
    I accept, Next
    put a tick in all 6 boxes
    Next
    Select the drive letter of your UFD
    Accept the USB Layout and Geometry Calculation Method
    Finish
    Yes to the Warning. OK. Close.

    Let me know when you have the UFD.
     
  19. Brian K

    Brian K Imaging Specialist

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    It's bed time for me.....

    boot the UFD
    it boots to this prompt
    >

    at the prompt type
    tbosdt osdtool.tbs
    (now press Enter)

    You should see this in the Title Bar
    TeraByte OSD Tool Script 4.20

    Use your keyboard (up/down keys) to select Physical Drive and press Enter
    you will see your Win7 installation. Press Enter
    press Enter to continue on the Confirm screen
    select Remove installed drivers and press Enter
    select Remove all installed drivers (second choice) and press Enter
    select Continue and press Enter
    you will see backing up registry and Cleaning drivers
    press Enter on the Operation successful screen
    select Go to Driver Install and press Enter
    select Install default IDE and AHCI drivers and press Enter
    press Enter on the Operation successful screen
    select Go back to menu and press Enter
    select Exit and press Enter
    you now see this prompt
    >

    Unplug the UFD and press CTRL ALT DEL to restart the computer

    You see Starting Windows, Setup is Preparing, then an early restart, now Win7 loads. Installing device driver software (lasts several minutes and the mouse probably won't work until it's finished). Then a message Device driver software was not successfully installed. (don't worry) Click here to see details (and slide down). Do that. Then click Restart now.

    After the restart look in Device Manager to see what is missing.

    If this doesn't happen and you again see the BSOD we will need to find specific AHCI drivers and install them with TBOSDT.
     
  20. Brian K

    Brian K Imaging Specialist

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    That worries me. Did you do another backup and restore or are you using the initial restore with the multiple repairs?
     
  21. Nuobu

    Nuobu Registered Member

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    I have read this message but I went ahead and made the purchase and created a UFD, now to head home to test it. Thank you so much for the walkthrough.

    As far as your concern goes, I did another backup and restore but I have ran the Windows repair multiple times on it, is this what you mean?

    Is this bad news?

    Goodnight and let me know what you think whenever you can
     
  22. Nuobu

    Nuobu Registered Member

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    It worked! Eureka! (I say with baited breath. :D )

    Can't thank you enough for getting me to this point.

    I have missing:

    BCM43142A0
    Ethernet Controller
    Network controller
    PCI device
    PCI encryption/decryption controller
    SM Bus controller
    USB controller
    Unknown Device

    Are all of these things relevant to my laptop or are some of them from my previous desktop install?

    Also, is it worth me hitting right-click and pressing 'update driver software' on them?

    I'm really happy. Going to test what works now.
     
  23. TheRollbackFrog

    TheRollbackFrog Imaging Specialist

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    Nuobu, if that list of missing devices came from the laptop's "Device Manager," it reflects what's actually missing on the laptop itself... nothing to do with your Desktop. Most of them should be available from the Manufacturer's SUPPORT Portal on their website but you'll need the exact model # of your laptop AND its running OS to be sure you're getting the proper drivers.

    Since it looks like you're missing both of your network drivers (LAN & Wireless), you'll have to get them from another system.

    If you can get a network link up on that laptop, Windows Update may be able to find most of the balance of the drivers for you... what it can't find, your Manufacturer's website should have.
     
  24. Brian K

    Brian K Imaging Specialist

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    Excellent.

    You will need Video drivers too. Check the laptop's support site for Win7 Graphics, Chipset, Network and Audio drivers. Try the Win8 ones if Win7 aren't available. Windows update can help too (after you get Network fixed).

    This comment probably applies to Win8 but the more repairs you try the less likely you are to get a fix. But all OK for you.

    Go ahead.
     
  25. Brian K

    Brian K Imaging Specialist

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    By the way, your TBOSDT does stacks of other things.... (It's licensed for 3 home computers)

    access partitions that are hidden from the OS and even access partitions that aren't in the current partition table to perform the following....view, copy, create and delete files and folders
    edit text files
    install boot code
    create and expand virtual drives
    copy and restore sectors
    run certain DOS apps
    GPT disktype
    run tbosdt scripts, eg change Windows drive letters, Save/Restore registry, convert a physical machine to a virtual machine, allow Windows to boot from a USB HD, remove installed drivers, change HAL,
    add, delete and edit registry keys and work with hive files
    install Windows drivers to a non booted OS (eg Storage controller drivers)
    partitioning procedures such as create, delete, resize, format, slide, set active, edit disk signature (BIBM version)



    SCRIPTS
    copy a partition to a virtual machine
    osdtool
    tbidtool
    save and restore reg
    setwindl
    tbexplo
    chgdtype

    Edit the registry of a non booting OS
    save and restore the registry
    Remove the SRP
    Install storage controller drivers to a non booting OS
    Remove all drivers from a non booting OS
    change the HAL in a non booting OS
    change drive letters in a non booting OS
    change partition label
    copy files to a non booting OS
    explore and edit files and folders in a non booting OS
    expand virtual machines
    copy and restore the MBR
    Set a partition active
    Set the CHS values for a partition entry
    Set the NT disk signature
    copy a partition to a file and boot from it
    copy a partition and create a virtual machine
    boot Windows from a USB HD
     
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