LTO2 Tape drive error

I am using the 15 day full eval of TrueImage for Windows Server, this is on a Windows 2003 server, Dell LTO2 (IBM oem) tape drive.

The tape drive is functional and working.

When trying to back up to tape, I get this module error:

1,001 (0x103E9) Failed to open tape for write.

The tape is brand new.

Not sure what else I can do to fix it...help is appreciated as I need this feature to work.

Thanks,

- Richard

 

Anyone?

Did anyone here have to do anything special to get their tape drive recognized by Acronis for Windows Server?

Stuck on 0 for now. My backup programs do see the tape drive so I know it works.

- Richard

 

Hello Richard,

Thank you for choosing Acronis Server Disk Backup Software.

Could you please do the following?

- Start Acronis True Image and create a new task using Schedule Task wizard, but do not schedule it (on the Start Parameters page choose "Do not start automatically"). Set the name of the new task to "Test Task";
- Download the following file from www.acronis.com:

http://www.acronis.com/files/support/TrueImageServer8.0_dbg_s_en.zip

- Unpack the files into the \Program Files\Acronis\TrueImage folder;
- Open the \Documents and Settings\[User]\Application Data\Acronis\TrueImage\Scripts\ folder and find the script file with the following parameter inside: display name="Test Task";
- Copy the script file to the \Program Files\Acronis\TrueImage folder;
- Start Command Prompt from Start -> Programs -> Accessories menu;
- Type the following commands in the shell window:

cd \Program Files\Acronis\TrueImage
ti_demon_srv /script: [script name] > ti.log 2>&1

- Send the ti.log file from the \Program Files\Acronis\TrueImage folder to support@acronis.com along with the link to this thread.

We will investigate the problem and provide you with the possible workaround.

Thank you.
--
Ilya Toytman

 

Thanks, I've sent the information along.

- Richard

 

Hello Richard,

We will certaunly help you with the solution. If you do not receive any response from Acronis Support Team within 48 hours please let me know your Acronis Request # which will be sent to you in autoreply.

Thank you.
--
Irina Shirokova