Install text

Discussion in 'ESET Smart Security' started by noblelord, Apr 24, 2012.

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  1. noblelord

    noblelord Registered Member

    Joined:
    Aug 19, 2009
    Posts:
    162
    Location:
    UK
    Minor point, but I noticed this today when installing ESS 5. When you get to the web page with instructions it advises:

    "When entering your username and password do NOT copy and paste as this may be rejected. Enter the username and password manually EXACTLY as displayed above (upper and lower case)."

    When they e-mail you with your username and password however, they advise "NOTE: We recommend that you COPY your Username and Password (highlight text and Ctrl + C) from this email and PASTE them (Ctrl + V) into the 2 boxes when requested.".

    Maybe it could be fixed to avoid confusing newbies? :D
     
  2. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
    Posts:
    4,030
    Location:
    California
    Hello,

    Normally, people should be able to copy and paste their username and password from ther registration email into the software, but sometimes they copy and paste in white space into the username or password fields, which causes an error and some confusion. I will see ask ESET what they can do about harmonizing the messaging around this.

    Regards,

    Aryeh Goretsky
     
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