Incompatibility between TI and NOD32 / E000807D5 error

Discussion in 'Acronis True Image Product Line' started by classact, Dec 29, 2007.

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  1. classact

    classact Registered Member

    Dec 29, 2007
    The version of TI I am using is 9.5.8018.

    I've read within other threads on here that some people have experienced problems when trying to connect to TI Agent using the TI Management Console, when NOD32 is installed on the machine running TI Agent.

    I'm running Vista 32-bit with TI Agent on, which was installed from a licensed TI Echo Workstation, and a 30 day trial of NO32. All are versions installed after being downloaded from in the past 14 days. I installed NOD32 on the machine running the Agent after everything else and since installing it I am unable to connect to the Vista machine running the Agent from a second XP machine running the Management Console. I've moved the file "ag_echo_fconnect" to a sub folder of C:\Program Files\Common Files\Acronis\Agent and restarted the Acronis Remote Agent service. However the machine running the Management Console (and a second machine also running it) cannot connect to the machine running the Agent by name or IP address.

    Should I uninstall NOD32?
  2. bodgy

    bodgy Registered Member

    Sep 22, 2005
    Instead of uninstalling NOD32, why not try stopping and disabling it in Services? If everything then works, then at least you'll have tracked down the problem.

    I've posted somewhere on here, that Echo (or all corporate versions) use an IP address and a set of ports (3 I think) to communicate with themselves. It might be that NOD32 or some other software is blocking those ports or IP's. It may also be worth checking if RPC service is set to automatic or that NOD32 is allowing that service to work.

  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello classact,

    Thank you for choosing Acronis Remote Workstation Disk Backup Software.

    Please see chapter 2.2 "Security parameters" of Acronis True Image Echo Workstation User's Guide for detailed information on ports and IP addresses used by Acronis True Image Echo Workstation for remote operations, as mentioned by bodgy.

    If the ports aren't being blocked and services are enabled, but the issue persists (and disappears if NOD32 is uninstalled/disabled), could you please collect some information to let us investigate it thoroughly?

    Please collect all the following information when NOD32 installed.

    Please create Windows System Information as it is described in Acronis Help Post.

    Please also make a screen shot of the Device Tree application:

    - Download and unpack the Device Tree application;
    - Run the application;
    - Completely unfold the \Driver\partmgr and \Driver\volmgr branches;
    - Move the margin to the left in order to see all the items;
    - Make a screen shot;

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Marat Setdikov
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