I'm going crazy trying to get rid of viruses here! Plz Help

Hello,

I contacted support on Friday, and they helped me get the correct scan to detect the virus that I have in the computer.
Unfortunately the scan would stop waiting for me to answer each time it found something suspicios.

The 30 minute (by support)scan ended up being a 10 hour ordeal.

It is finally done, but I cannot for the life of me understand the instruccions on how to send it to support. You would think it's just a matter of copy/paste, but that log thing does not answer ANY normal commands. And if I follow the instructions on the Eset website, it's like I'm using a different program... none of the options they talk about are available.

Can somebody please help me with this one? I need to send this to support ASAP, so they have it tomorrow morning. Can somebody help me to put the log text into an email

(Why do they have to make such simple things so difficult)

When I told support that I was upset that the program was more difficult than Norton, he said: "You are free to go back to Norton..."

That top off my anxiety level. If I would say something like that to my clients, instead of solving their problems, I would not have a client base anymore!

Oh well, I sure enough vented here. I hope one of you can give me a hand on this log problem.

Thanks!

 

What version of NOD32 are you using?
Help->About

Thanks.

 

If you are using version 3,
If you are looking at the log file,
left click with your mouse on the first line of the log file.
Hold down the <Shift> key and press the <down arrow> key
to highlight the entire log file.
Once the entire log file is highlighted,
left click with the mouse the <copy> button on the lower right corner.
This will place the log file in the clipboard.

Now create a new notepad file and hit <CTRL><v> to
paste the contents of the clipboard into the new notepad file.
Save the notepad file.

 

Hi amorosa-When you say you've tried the instructions on the eset.com web site, I assume you mean this one?:

http://www.eset.com/support/kb.php?option=com_kb&Itemid=29&page=articles&articleid=530

However, Thankful's instructions should work even if you have an earlier version of the software.

As far as this:

take a look here: https://www.wilderssecurity.com/showthread.php?t=200572

Let us know if you're still having problems.