I keep getting coasters!!

Discussion in 'Acronis True Image Product Line' started by alba216, Sep 7, 2006.

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  1. alba216

    alba216 Registered Member

    Sep 6, 2006
    So heres what I want to accomplish. I wok for a OEM, we send out PCs to customers. What I want to accomplish is to send the customer a backup of their HD on a 4 or however many CDs it takes.

    The way i am trying to do this, is I have a ATI Bootable Rescue Media CD. This way I dont have to install ATI on the end users PC, but the user will have a copy of ATI Bootable Rescue Media CD if he needs to perform a restore of his HD. So I go into ATI, and choose to backup "The entire disk contents or individual partition", than I select "Disk 1" so all partitions are selected. I than choose to write to a CD, I have tried each of the compression levels. It than burns my CDs. Now when I test this backup archive it says the files are corrupt. I have even tried to restore the backup, on the same PC, different HD, but same size, but different manufacturer. Am I doing something wrong?? Any info would be greatly appreciated. Thanks
  2. thomasjk

    thomasjk Registered Member

    Jul 22, 2005
    Charlotte NC
    If you're verifying the image from the CD's I'm afraid thats a known bug with build 3677. I assume thats what your are using, if not you should download and install it. You may want to create the image file split into CD sized chunks on a hard drive and verify it there. Then use Nero or other burning software to put it on CD.
  3. alba216

    alba216 Registered Member

    Sep 6, 2006
    I am using OEM Edition build 3714.
    The file is corrupt when I do verify it, but I also get the file corrupt error when I skip validating the image, and just do a restore from the image.
  4. Menorcaman

    Menorcaman Retired Moderator

    Aug 19, 2004
    Menorca (Balearic Islands) Spain
    Hello alba216,

    Firstly you need to sort out the reason for the corruption when imaging to an internal(?) CD/DVD recorder. Make sure you update your TI 9.1 to the latest build (3718?), only use branded media such as Verbatim DataLifePlus and disable any other CD/DVD recording software that may be running in the background e.g. Nero InCD or Roxio Drag-to-Disk, etc. It also helps to make sure the CD/DVD recorder is flashed with the latest firmware.

    Secondly, why bother with the separate bootable rescue CD? When imaging direct to removable media via TI 9.x Build 3633 or higher, you can set an option to include TI's bootable media components on the first disk. If you tick the option to also add the One-Click Restore component you end up with a fairly simple solution to carrying out a complete system disk restore.

    Thirdly, is there a particular reason why you are using CDs? Fewer DVDs would be a much more convenient for the end user.

    Anyway, whatever type of media you choose to image to, this previous thread titled <How to add an image backup to a bootable DVD> provides additional info on how to include the Acronis Media Components onto the same disk as a removable media image.

    However, at the end of the day, if you still end up creating corrupt images then you could try the following, indirect, two-step method as follows, although you wouldn't then be able to include the One-Click restore component:

    1. For DVDs

    Use the procedure detailed in Post #269 in this previous thread titled <How to create bootable rescue DVD(s)>.

    2. For CDs

    a. Create an image of your customer's HD (it can be to the same HD that's being imaged - just ignore the warning thrown up by TI), using TI's option to manually split the image into 600MB chunks (ignore the drop-down list and type the figure in).
    b. Create a bootable rescue CD.
    c. Use Nero Burning ROM or similar to create a CD-ROM (ISO) data compilation.
    d. Use the Acronis Rescue CD as the first disk in the compilation. Set the recording software's option to "Continue Multisession disc".
    e. Drag the first of the 650MB .tib files into the CD compilation window and set the "Burn" option to "Finalize the disc" and the write speed to around half the maximum rated speed of the recorder or the CD media, whichever is the lesser. Burn the .tib file onto the Rescue CD.
    f. Burn the remaining .tib files to blank CDs as new CD-ROM (ISO) data compilations but this time choose the "No Multisession" option. Again, ensure that the disk will be finalized and burn at around half maximum rated speed as before.
    g. Make sure you number the CDs in the same order as the .tib files they contain and then use TI's Backup Archive Validation Wizard to check the image.

    To restore from either a CD or DVD bootable image, just boot into TI from the first disk and then follow TI's prompts for subsequent disk changes.

    By the way, I don't want to rain on your parade but I take it you have considered the licensing implications of what you are attempting to do (you'll need one license for each computer that the rescue media will be used on)?

  5. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello alba216,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our apologies for the delay with the response.

    Please note that the latest build for the OEM version of Acronis True Image 9.0 is 3714.

    Could you please try create a new image archive and store it to the local hard drive, if possible? If there is not enough space on the local hard drive you could try to store the image archive to an external hard drive or network shared folder. After that please try to validate this image archives using Validate Archive tool (Tool -> Validate Archive) of Acronis True Image and let us know the exact check-out result.

    Please also send us the log file from Acronis True Image 9.0 Home that contains the validation result. In order to do so please do the following:

    - run the program;

    - select Show log on the toolbar or from the Tools menu;

    - select the log with error messages;

    - click "Save the log entry to file" (the diskette icon)

    Please also create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Would like to say that as Menorcaman mentioned according to Acronis software licensing policy, you should purchase one copy of Acronis program per every computer where it will be used. The End User License Agreement can be found in the respective User's Guide.

    Thank you.
    Aleksandr Isakov
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