I could use some help!

Discussion in 'adware, spyware & hijack cleaning' started by svosborne, May 13, 2004.

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  1. svosborne

    svosborne Registered Member

    Joined:
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    I'm having a problem with Spotresults, zestyfind and some other stuff changing my start page. I also get nasty spam in my e-mail. I would like to get my computer cleaned up . I downloaded adaware, spyware guard , spyblaster and hijackthis. I tried to check and fix all on the hijackthis list but everything wouldn't fix. this is what was left. Here's my log:

    Logfile of HijackThis v1.97.7
    Scan saved at 9:54:57 AM, on 5/13/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\slserv.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\wanmpsvc.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\P2P Networking\P2P Networking.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
    C:\PROGRA~1\BITSAT~1\file flag.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\EarthLink\spamBlocker\ELSBLaunch.exe
    C:\Program Files\Hewlett-Packard\AiO\hp officejet 5100 series\Bin\hpoant07.exe
    C:\Program Files\Hewlett-Packard\AiO\hp officejet 5100 series\FRU\Remind32.exe
    C:\Program Files\SpywareGuard\sgmain.exe
    C:\PROGRA~1\HEWLET~1\AiO\Shared\Bin\hpoevm07.exe
    C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOSTS07.exe
    C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOFXM07.exe
    C:\Program Files\SpywareGuard\sgbhp.exe
    C:\Documents and Settings\Shelly Osborne\Local Settings\Temp\Temporary Directory 9 for hijackthis1977.zip\HijackThis.exe
    C:\WINDOWS\notepad.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\WINDOWS\slrundll.exe

    N2 - Netscape 6: user_pref("browser.startup.homepage", "http://home.netscape.com/"); (C:\Documents and Settings\Shelly Osborne\Application Data\Mozilla\Profiles\default\8s9tb7zl.slt\prefs.js)
    N2 - Netscape 6: user_pref("browser.search.defaultengine", "http://www.google.com/"); (C:\Documents and Settings\Shelly Osborne\Application Data\Mozilla\Profiles\default\8s9tb7zl.slt\prefs.js)
    O4 - HKLM\..\Run: [Thunk Hole] C:\PROGRA~1\BITSAT~1\file flag.exe
    O17 - HKLM\System\CCS\Services\Tcpip\..\{6DE96EEB-1FD2-4D98-95DE-C732014BF3AC}: NameServer = 207.69.188.187 207.69.188.186

    I would appreciate any help or advice you could give me. I'm not real good with this stuff. I didn't realize when I got this computer that I would have to learn about all this hijacking and virus stuff.It's really a shame.
    Thank you, Shelly
     
    svosborne, May 13, 2004
    #1
  2. dvk01

    dvk01 Global Moderator

    Joined:
    Oct 9, 2003
    Posts:
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    Location:
    Loughton, Essex. UK
    we really need to see afull HJt log

    either that has been edited or you have lots set to ignore or someone has been deleting lots of entries


    Looking at the running processes I assume lots has ben set to ignore so open HJt, press config and then ignore list and select all & delete

    then post a new log so we can see what is actually happening
     
    dvk01, May 13, 2004
    #2
  3. svosborne

    svosborne Registered Member

    Joined:
    May 13, 2004
    Posts:
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    Thanks for getting back to me. I checked under config then ignore list and there wasn't anything to delete. I saved another log, here it is.

    Logfile of HijackThis v1.97.7
    Scan saved at 9:02:02 PM, on 5/15/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\slserv.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\wanmpsvc.exe
    C:\WINDOWS\slrundll.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\Explorer.EXE
    C:\PROGRA~1\BITSAT~1\file flag.exe
    C:\Program Files\aim\aim.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Documents and Settings\Shelly Osborne\Local Settings\Temp\Temporary Directory 10 for hijackthis1977.zip\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://allaboutsearching.com/passthrough/index.html?http://www.microsoft.com/isapi/redir.dll?prd={SUB_PRD}&clcid={SUB_CLSID}&pver={SUB_PVER}&ar=home
    N2 - Netscape 6: user_pref("browser.startup.homepage", "http://home.netscape.com/"); (C:\Documents and Settings\Shelly Osborne\Application Data\Mozilla\Profiles\default\8s9tb7zl.slt\prefs.js)
    N2 - Netscape 6: user_pref("browser.search.defaultengine", "http://www.google.com/"); (C:\Documents and Settings\Shelly Osborne\Application Data\Mozilla\Profiles\default\8s9tb7zl.slt\prefs.js)
    O4 - HKLM\..\Run: [Thunk Hole] C:\PROGRA~1\BITSAT~1\file flag.exe
    O9 - Extra button: AIM (HKLM)
    O17 - HKLM\System\CCS\Services\Tcpip\..\{6DE96EEB-1FD2-4D98-95DE-C732014BF3AC}: NameServer = 207.69.188.187 207.69.188.186
     
    svosborne, May 15, 2004
    #3
  4. dvk01

    dvk01 Global Moderator

    Joined:
    Oct 9, 2003
    Posts:
    3,131
    Location:
    Loughton, Essex. UK
    I can't do much with that log so please do this

    open Hijackthis pres config/backups and select all backups and restore them all.

    It looks like you have deleted far too much by using HJt and that is very bad for your computer

    then post a new log

    If that doesn't undo the damage that has been caused then we will need to do a system restore to a date before you started playing around with it and hope we can get a working computer for you
     
    dvk01, May 16, 2004
    #4
  5. svosborne

    svosborne Registered Member

    Joined:
    May 13, 2004
    Posts:
    4
    I did what you said and there wasn't anything on the list to restore. I must have really messed up by deleting stuff . I just wish I didn't have to deal with this crap, it's not right.
    Can you tell me how to do a system restore? please. Thank you
     
    svosborne, May 16, 2004
    #5
  6. dvk01

    dvk01 Global Moderator

    Joined:
    Oct 9, 2003
    Posts:
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    Location:
    Loughton, Essex. UK
    press start button/programs/accessories/system tools and select system restore

    then pick a date before you started fixing the problems and follow prompts

    hopefully that will put back all the entries that were removed and then we can clean them up again, but this time without taking out the good needed ones
     
    dvk01, May 16, 2004
    #6
  7. svosborne

    svosborne Registered Member

    Joined:
    May 13, 2004
    Posts:
    4
    I did the system restore then another scan and this is what I got . What do you think happened when I deleted stuff? My computer is still working ok. Why doesn't the log look right to you? I have a restore disc that I got with the computer. Is that something different? Thank you, Shelly


    Logfile of HijackThis v1.97.7
    Scan saved at 5:08:47 PM, on 5/16/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\slserv.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\wanmpsvc.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\WINDOWS\Explorer.EXE
    C:\PROGRA~1\BITSAT~1\file flag.exe
    C:\Documents and Settings\Shelly Osborne\Local Settings\Temp\Temporary Directory 12 for hijackthis1977.zip\HijackThis.exe
    C:\WINDOWS\notepad.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://searchexe.com/searchbar.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://searchexe.com/searchbar.html
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = allaboutsearching.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://searchexe.com/searchbar.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://searchexe.com/searchbar.html
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://searchexe.com/searchbar.html
    N2 - Netscape 6: user_pref("browser.startup.homepage","about:blank"); (C:\Documents and Settings\Shelly Osborne\Application Data\Mozilla\Profiles\default\8s9tb7zl.slt\prefs.js)
    N2 - Netscape 6: user_pref("browser.search.defaultengine", "http://www.google.com/"); (C:\Documents and Settings\Shelly Osborne\Application Data\Mozilla\Profiles\default\8s9tb7zl.slt\prefs.js)
    O3 - Toolbar: Showenc - {EDFCAD62-202E-F958-EB84-9F0A3F33D1F8} - C:\PROGRA~1\16DEFA~1\Partobj.dll
    O4 - HKLM\..\Run: [Thunk Hole] C:\PROGRA~1\BITSAT~1\file flag.exe
    O9 - Extra button: AIM (HKLM)
     
    svosborne, May 16, 2004
    #7
  8. dvk01

    dvk01 Global Moderator

    Joined:
    Oct 9, 2003
    Posts:
    3,131
    Location:
    Loughton, Essex. UK
    I have never seen any windows system especialy XP with such a short log or running processes

    but let's try and fix the hijacker that is showing

    Before you start, please unzip hijackthis to a separate folder. The program will make backups in the folder in the folder it's in.
    These easily get lost in a Temp folder or get scattered all over the desktop

    Run hijackthis, tick these entries listed below and ONLY these entries, double check to make sure, then make sure all browser & email windows are closed and press fix checked


    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://searchexe.com/searchbar.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://searchexe.com/searchbar.html
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = allaboutsearching.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://searchexe.com/searchbar.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://searchexe.com/searchbar.html
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://searchexe.com/searchbar.html
    O3 - Toolbar: Showenc - {EDFCAD62-202E-F958-EB84-9F0A3F33D1F8} - C:\PROGRA~1\16DEFA~1\Partobj.dll
    O4 - HKLM\..\Run: [Thunk Hole] C:\PROGRA~1\BITSAT~1\file flag.exe


    Reboot into safe mode by following instructions here: http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406
    then as some of the files or folders you need to delete may be hidden do this:
    Open Windows Explorer & Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and untick "hide extensions for known file types" . Now click "Apply to all folders"
    Click "Apply" then "OK"

    and Delete these folders

    C:\PROGRAM FILES\16DEFA~1\ <<< the folder containing >>>>Partobj.dll
    C:\PROGRAM FILES\BITSAT~1\ <<< the folder containing >>>>file flag.exe


    then go to C:\Documents and Settings\USER NAME\Local Settings\Temp and select everything in that folder and delete it

    as XP will not let you delete files less than 24 hours old as it thinks it might need them please also do this
    while in the temp folder, select view and select details.
    then right click a blank part and select arrange icons by, and select show in groups and modified, that will give a list of all files in date order with today at the top of the page.
    select all the files/folders except the today ones and delete them all.

    1) Open Control Panel
    2) Click on Internet Options
    3) On the General Tab, in the middle of the screen, click on Delete Files
    4) You may also want to check the box "Delete all offline content"
    5) Click on OK and wait for the hourglass icon to stop after it deletes the temporary internet files
    6) You can now click on Delete Cookies and click OK to delete cookies that websites have placed on your hard drive

    then
    Reboot normally &

    Download and unzip or install these programs/applications if you haven't already got them. If you have them, then make sure they are updated and configured as described

    Spybot - Search & Destroy from http://security.kolla.de
    AdAware 6 from http://www.lavasoft.de/support/download

    Run Sybot S&D

    After installing, first press Online, press search for updates, then tick the updates it finds, then press download updates. Beside the download button is a little down pointed arrow, select one of the servers listed. If it doesn't work or you get an error message then try a different server

    Next, close all Internet Explorer and OE windows, press 'Check for Problems', and have SpyBot remove all it finds that is marked in RED.

    then reboot &

    Run ADAWARE

    Before you scan with AdAware, check for updates of the reference file by using the "webupdate".
    the current ref file should read at least 01R304 16.05.2004 or a higher number/later date

    Then ........

    Make sure the following settings are made and on -------"ON=GREEN"
    From main window :Click "Start" then " Activate in-depth scan"

    then......

    click "Use custom scanning options>Customize" and have these options on: "Scan within archives" ,"Scan active processes","Scan registry", "Deep scan registry" ,"Scan my IE Favorites for banned URL" and "Scan my host-files"

    then.........

    go to settings(the gear on top of AdAware)>Tweak>Scanning engine and tick "Unload recognized processes during scanning" ...........then........"Cleaning engine" and "Let windows remove files in use at next reboot"

    then...... click "proceed" to save your settings.

    Now to scan it´s just to click the "Scan" button.

    When scan is finished, mark everything for removal and get rid of it. (Right-click the window and choose"select all" from the drop down menu) then press next and then say yes to the prompt, do you want to remove all these entries.

    reboot again

    then post a new hijackthis log to check what is left
     
    dvk01, May 17, 2004
    #8
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