how do I activate? I already paid

Discussion in 'Acronis True Image Product Line' started by squeezebox, Apr 6, 2007.

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  1. squeezebox

    squeezebox Registered Member

    Oct 26, 2006
    My trial expired so I followed the link to pay for True Image. It took my credit card successfully and gave me an order number, 74950061. Then it took me to a page to download it, which didn't make sense, since I already had it installed. I closed my browser, figuring they would email me an activation code, but they never did.

    How do I activate True Image now? It's paid for, but when I try to start it it does not allow proceeding to any place to enter an activation code. Surely I won't have to buy it twice just to use it. Any ideas?

  2. nb47

    nb47 Registered Member

    Dec 15, 2006
    One thing you have to do is uninstall the trial version-you can't use that anymore.Might be part of the problem.
  3. thomasjk

    thomasjk Registered Member

    Jul 22, 2005
    Charlotte NC
    You should have downloaded the version you paid for when prompted instead of closing your browser. The trial version must be un-installed it cannot be upgraded to a paid version. Contact Acronis support for assistance. Click on the user name in any post by Acronis Support and send them a PM.
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello squeezebox,

    Thank you for choosing Acronis Disk Backup Software.

    Please notice that the trial version is built with limited functionality, and there is no way to transform it to a full version. You need to download and install the latest build of the full version of Acronis True Image. To get access to updates you should first register your software. If you have not received the serial number, please collect your purchase information (place of purchase, order number) and submit a request for technical support. Attach all the collected information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Marat Setdikov
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