Help uninstalling Mediamax XL

Hey Guys,
Don't know if this is security related or not.
I'm trying to uninstall Mediamax XL and I am having some problems.

Here's the problem: In add/remove programs I get an error message saying that
" The feature you are trying to use is on a network resource that is unavailable"

And then it wants you to show the correct path for a file called Mediamax XL.msi.

I used Copernic and Windows help to try to locate this file but with no luck.

I tried going into safe mode to uninstall but I get an error message there
saying something about windows installer not configured or just that the fact
that you're in safe mode is the problem.

Also tried to reinstall from safe mode but got the same error message.

Mediamax XL is a program that allows you to upload numerous files to an online
storage site (Streamload).

I have emailed support at mediamax but they are usually quite busy and it may
take awhile to get a reply.

Background Info: WinXP MCE 2005 with SP2

External hard drive which I create images to with Acronis TI 9

Any suggestions as to how to uninstall this program?

Thanks

John

 

Hi John,

I think you need the uninstaller from sunncomm. Check their (complete) faq before downloading, first external link.
This may also apply - http://club.cdfreaks.com/showthread.php?t=154811

This to make sure you're aware what's involved - http://en.wikipedia.org/wiki/2005_Sony_BMG_CD_copy_prevention_scandal

Bye George I think he's right!


GF

 

Hi GF,

Thanks, but I do not think we're talking about the same software??

John

 

Whoop's! Try the uninstall part, number 35 here - http://blog.streamload.com/?p=65
*Don't forget to throw in a reboot afterward's should you be successful.

GF

 

Hey GF,

That's the one! Thanks. Wow! You found that pretty quick.

I will investigate further and let you know how it goes.

Thanks

John

 

This may be more thorough John, number 18 here - http://blog.streamload.com/?p=70
*Double whoop's! Removing those is after the fact.

GF

 

GF,

I deleted all the .dll files and when I tried to install the beta 6 I still get the same error message as before.

As far as the other blog post about deleting all the shared .dll's in the registry, I'm too chicken to try that.

Thanks for those links, maybe mediamax support will know of something else.

Thanks
John

 

Check back in a few John, I need to grab something quick.

GF

 

Enter this line into your runbox, find mmxl.txt on the root partition (guessing C), then copy and paste the result's here.

regedit /e %systemdrive%\mmxl.txt hkey_local_machine\software\microsoft\windows\currentversion\shareddlls


S

 

GF

Thanks for hanging with me.

If I type just: mmxl.txt in the run box I get this:

Windows cannot find 'mmxl.txt' make sure you typed the name correctly and then try again.

If I type: find mmxl.txt in the run box I get this:

A small blank dos screen that flashes briefly and then goes away!!

I also did a search with Windows help and Copernic on mmxl.txt and there were no results.

Apparently that little bugger is hiding or just isn't there??

Thanks
John

 

John, copy and paste the bold line above complete into your runbox.
Look for the file on your drive (same dir where program files and window's are)?

GF

 

GF

When I copy and paste that line into the run box it does nothing.

I did find a text file named Media Max XL in my mediamax folder.

What if anything should I do with that file?

Thanks

John

 

What drive is your system installed on? Then please search for mmxl.txt.

 

GF

Win XP MCE05 installed on C: drive.

Is that what you were asking?

John

 

You bet! Does entering this: c:\mmxl.txt in your runbox open the text file?

 

GF

Sure does!! Duuuuuuh! Forgive me it's getting late.

Did you want me to copy and paste this?

It is quite large.

Thanks

John

 

Copy and paste would be fine provided you wrap it with <code> tag's (bracket's [ ] instead). Otherwise upload as an attachment. In the lower part of your reply window you'll see "manage attachment's." Clking will open a window allowing you to browse (if not you have an app blocking popup's), then select the file for upload. From here (it's getting late, remember) let it go till the am. I'll have to boot out of my current OS, and for the evening.

PASS - <code>content's of text file</code> These [ ] instead around the word's code.


GF

 

GF

Thanks.

Will get back to you in am.

 

Uploading now would be good if you can. If not, we'll wait till the morning.
PS - Stick to the attachment upload unless you've heard from support.

GF

 

GF,

Sorry it took so long to get back to you.

Here's the mmxl file. Hopefully it attaches.

Thanks
John

 

No streamload's John. When looking for that msi file back in post one, would you confirm whether your search was done "showing all file's?" No? Try again (if found try filling the error's request), then open service's and let me know if the StreamloadService is running. Some program's don't like to uninstall if one of their operating file's are busy. Then carefully review this article. BWare's (M$) install utility can be touchy at time's and may well benefit from a cleanout. Patience could also prove a worthy alternative.

GF

 

GF,

Thanks for all those links and for all your help.

When I did the search "all files were showing".

Also, streamload service starts everytime Windows starts.

I have been using the task manager to manually end the process. And before trying to uninstall I would make sure the streamload service was not running in task manager.

Again, you have been extremely helpful and I think I will take your last bit of advice and wait for an email from Mediamax support.

Thanks

John

 

Hi John,

Should MediaMax/Streamload respond with a favorable suggestion, perhap's you'd spend a moment and share the routine (no email replies and with permission of course). Thank's. *Having Acronis onboard I'd myself be tempted to find out that cleanup tool work's given the circumstance.


Steve

 

GF

Will do.

John