Help sought opening .msi file for Windows

Hi,

I have a virus on my computer which is stopping Windows Installer from running.
I have just purchased ESET Antivirus for Windows XP 32 bit but have been unable to properly install it because the Windows Installer is affected by the virus and therefore does not allow me run the AV.
I have looked online and tried a couple of different programmes to open the Antivirus - which is a .msi file, but so far I have not been successful.
It's frustrating that having bought the software to fix the virus problem, the virus itself is stopping me from being about to run the software.

Any help would be very much appreciated!

Thanks

 

Hello debbiejclare,

You might try the Online scanner and see if it will clean the threat.

BFG

 

There's a registry fix you can use which allows the Winjdows Installer service to start in safe mode

Code:

To start Windows Installer in Safe Mode:

1. Restart your computer and press F8 before the Boot Menu or splash screen.

2. Open a CMD.EXE window.

3. Type the following commands and press Enter:

REG ADD "HKLM\SYSTEM
\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer" /VE /T REG_SZ /F /D "Service"
net start msiserver

NOTE: You can use this technique to uninstall an application in Safe Mode.

You can then start in safe mode, which might allow you to install ESET.


Jim

 

What to do if you are currently infected
Also check the *.MSI Service is Started
(see screenshot)