Discussion in 'Acronis Disk Director Suite' started by cyberjoes1, Nov 13, 2005.

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  1. cyberjoes1

    cyberjoes1 Registered Member

    Nov 13, 2005
    I used disk director on a PC with GoBack installed -- the disk is now unbootable -- and when paced in another PC has no name and is assigned no drive letter. I receive an error E000101f4 Acronis Disk director Suite has detected an unsupported Hard disk drive Acronis DDs does not support Windows Dynamic Drives EZ drives etc.

    I have a Acronis drive report on the drive and have purchased telephone support -- however I cannot find how to get to support.

    It is critical to recover this info -- can anyone help?
  2. starfish_001

    starfish_001 Registered Member

    Jan 31, 2005

    Don't worry I think this would be expected:

    You need to change the partition id for each goback protected partition on your hard disks. This can be done with tools such as Paragon partition manager and Powequest’s partition edit utility (not partition magic). Goback enabled disks will have a hex id of 0x44. You will need to change this to 0x0B if your disks were FAT32 or to 0x07 if your disks were NTFS. Reboot or mount the drive and your disks should be readable with Bart’s PE.

    If all else fails, Knoppix can read goback enabled disks.

  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello cyberjoes1,

    Thank you for choosing Acronis Partition and Disk Managing Software.

    Please accept our apologies for the delay with the response.

    Please take a look at this FAQ article describing the compatibility of Acronis Disk Director Suite 10.0 with Norton GoBack.

    If that does not explain the situation then please collect the following information:

    Could you please clarify what exact actions you have taken while using Acronis Disk Director Suite 10.0 before your hard drive became unbootable?
    What error messages appeared, if any, when you tried to boot from this hard drive? What operating system you use?

    What operation you have tried to perform when this error message has appeared?

    Where you have purchased phone support? If you have purchased it at our web site then you were supposed to receive an e-mail with the telephone number.
    If you have not received such a message or you have purchased it in other place please provide us with all the information regarding this purchase (where you have purchased, e-mail you have used, etc.).

    Please provide us with answers to the above questions in your request for technical support. Attach the collected Acronis Report to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Kirill Omelchenko
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