Getting answers

Discussion in 'Acronis True Image Product Line' started by JimL, Mar 24, 2007.

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  1. JimL

    JimL Registered Member

    Mar 24, 2007
    How does one get past the irrelevant, computerized rubbish/non-replies one gets when seeking True Image support for a bought, paid for and registered license?

    Or has Acronis gone into receivership and are just closing down?
  2. GroverH

    GroverH Registered Member

    May 10, 2006
    Massachusetts, USA
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello JimL,

    Thank you for choosing Acronis Disk Backup Software.

    Please note that you could find help with almost any problems you have experienced with Acronis Software on this Official Acronis Support Forum.

    Please also note that some of the technical issue may require you exchange certain files, logs, etc with Acronis Support Team and it is much easier to resolve such issues through e-mail.

    To contact Acronis Support Team please log in to your account on Acronis web site and submit a request for technical support. Describe the issue you have experience and we will do our best to help you to solve it.

    I'm afraid that we do not provide free phone support at the moment, however it probably will be implemented in future. Moreover, most of the technical problems are much easier to resolve through e-mail, because the process usually includes some instructions how to obtain certain files, create logs, etc.

    If you wish to resolve your problem via phone, please visit our on-line store regarding the purchase of phone priority support (Per-incident Support).

    For users of Acronis Corporate Products we offer Acronis Maintenance and Priority Support, which includes access to phone-based technical support, email-based technical support and web-based support resources.

    Thank you.
    Aleksandr Isakov
    Last edited: Jun 24, 2007
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