Failed to read data from disk

I am having trouble to consistently creating a backup image. Some days it creates a good image but most days it comes back with an error. The error is always "E000101F4: Failed to read data from the disk. Failed to read from the sector 56,410,331 of the hard disk 1"

Does this mean I have a damaged hard drive? What can I do to remedy this situation?

 

Hello mdavila,

Thank you for choosing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

We are really sorry for the inconveniences.

First of all, please make sure you use the latest build, which is available on our web site at http://www.acronis.com/homecomputing/support/updates/. To get access to updates you should register your software first at http://www.acronis.com/homecomputing/registration/. Please disable any download managers, internet download/connection boosters, etc. before the download.

Also please check whether you have a card reader without the card inserted. If so please insert the card in it and try to create the image again.

If nothing helps please send Acronis Report to support@acronis.com along with the link to this thread and indicate in the subject that you want to contact Ilya Toytman. Please see https://www.wilderssecurity.com/showthread.php?t=55317 for the instructions. I will do my best in order to sort out the situation.

Thank you.
--
Ilya Toytman

 

I just received the same error message. I do not understand your response. Does this error mean there is a problem with my hard disk at the sector mentioned in the error message?

 

Hello Testtech,

Thank you for using Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

Please accept our apologies for your inconvenience.

The conclusion concerning the reason of the error cannot be made without performing some diagnostics. Could you please send me Acronis Report via e-mail support@acronis.com as well? I will try to help you with the problem.

Thank you.
--
Ilya Toytman