External clients not showing within ERAC

Discussion in 'ESET Server & Remote Administrator' started by mictou, Jun 16, 2011.

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  1. mictou

    mictou Registered Member

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    I have successfully installed ERAS / ERAC on an internal server.
    All of my internal PC are correctly hooked to ERAS / ERAC and they receive the updates as soon as they appear on the mirror.
    My problem is with 2 external PC's... They work perfectly, but I don't see them within my ERAC. The ERAC server address is OK within those 2 clients, and the port 2222 is opened.
    What I am missing here?
     
    mictou, Jun 16, 2011
    #1
  2. jimwillsher

    jimwillsher Registered Member

    Joined:
    Mar 4, 2009
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    Nothing :) That should be working correctly - we have a similar setup.

    Do you have a FQDN specified in your clients, the port is open on the server's firewall and on your external router etc.


    Jim
     
    jimwillsher, Jun 17, 2011
    #2
  3. mictou

    mictou Registered Member

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    Jun 16, 2011
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    Hi Jim,
    I'm not a network specialist, but with my previous version of NOD32 and RA (v3), those 2 clients reported perfectly to the server.
    Port 2222 is opened on my firewall and redirect to my ERAS / ERAC server.
    Is there a way to test, on my remote machines, if the I can reach the port?
    What do you mean by FQDN?
    Mike
     
    mictou, Jun 17, 2011
    #3
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