ess v4 final gives bsod

hello
i had this problem with ess v4 rc too.
i completely uninstalled ess v3 using revo uninstaller,several registry cleaners,including regscanner,and searched the registry.
also deleted eset folders.
when i attempt to install ess v4 it goes through about 80 percent ,then i get a bsod.
i cannot start the laptop in normal mode at all.
always bsod.
i am using vista business sp1.
any ideas?
regards
Steven

 

Sorry,i forgot to add that i installed ess v4 on my desktop with xp pro sp2 and it seems fine.
thank you
Steven

 

Do you have a Novell client installed by chance? Either way, please set the system to create a kernel or complete memory dumps. When a BSOD occurs, compress the dump and convey it to ESET. We can provide you access to our ftp for this purpose.

 

Hello Marcos
i don't know what a novell client is?
i have had to reinstall my os three times,and have reinstalled essv3 once again.
fortunately i made a system image so it is reasonably convenient.
i am reluctant to do as you suggested for the above reasons.
plus i am not sure how to get a memory dump and compress it etc.
regards
steven

 

I had V4 uninstaled due to no 'net connections.

I installed V3 and it was OK with Outpost firewall.

then I installed V4 AVirus only with Outpost.
I got BSODs, something about Not Equal so I'm back to V3.

 

Im using windows web server 2008, and i have the same problem...
Maybe we both use some kind of app that crashes ESS?

 

Marcos

this is the bsod message i got.

IRQL_NOT_LESS_OR_EQUAL

hope that helps.

regards
steven

 

What is the hex code at the beginning of the error message?

It'll be 0x*000000X where * is a letter, often C, and X is a number.

Colin

 

hello
i don't know what the hex code was,i just remember that.
thank you
regards
Steven

 

Thats exactly the same that I got, I just couldnt remember it.

 

Anyone having problems with BSOD, please create a full or kernel memory dumps, comress and convey them to ESET customer care. We are aware of one such issue connected with certain Novell clients, but in this case ESET is not the culprit. The dumps will help us a lot to reveil the source of your issue.

Instructions for enabling memory dumps can be found here.

 

Marcos
i have a mini dump file.
how do i send it to you?
regards
Steven

 

Marcus,

Maybe this will add some additional insight, from my situation I just purchased a two system license. I had tried ees on one system, EES 3, I was able to upgrade that to EES 4 without the crash. On the other virgin system I installed EES 4 and the install went fine, it completed its first setup scan, and then with the next reboot I got the BSOD crash, "DRIVER_IRQL...". Booted up in Safe Mode with networking and everything worked. Tried a normal boot and the actual crash is repeatable, it was after logon, after the complete Windows screen had been written with all the icons visable, but just prior to the windows up sound clip playing. I rolled back the disk to prior to the EES install and the error disappeared.

 

That sounds like a possible driver or service conflict.

Colin

 

I would agree. I tried loading ESS 3 in the virgin machine and got the same results (but at a different place in the boot sequence). I suspect that ESS is stomping on some other driver or service. I have seen the IRQL error before, a number of years ago but forget what it was I found to solve it. I'm hoping the ESET can suggest something, I don't want to start randomly removing stuff.

 

correction
the xp pro sp2 essv4 installation has started creating problems too.
i had to uninstall it and reinstall essv3.