ESET screws up multiple license

Discussion in 'ESET Smart Security' started by larryb52, Jan 20, 2008.

Thread Status:
Not open for further replies.
  1. larryb52

    larryb52 Registered Member

    Joined:
    Feb 16, 2006
    Posts:
    1,131
    had bough 3 licenses went to install the user name & password in my wifes & daughters trial & no go, won't accept nor allow me to redownload the software. ESET gets it right than cancels me out patience better have some...
     
    larryb52, Jan 20, 2008
    #1
  2. BlueZannetti

    BlueZannetti Registered Member

    Joined:
    Oct 19, 2003
    Posts:
    6,590
    Larry,

    It is probably quickest to pursue this directly through you reseller or direct purchase channel. However, on the off chance.., have you verified that there are no dangling spaces on the username/password?

    Blue
     
    BlueZannetti, Jan 20, 2008
    #2
  3. larryb52

    larryb52 Registered Member

    Joined:
    Feb 16, 2006
    Posts:
    1,131
    bought via USA San Diego based ESET, support closed today will call tomorrow, just tired of ESET problems & I pay for this? & holiday tomorrow so will have to hope they are open...
     
    larryb52, Jan 20, 2008
    #3
  4. trjam

    trjam Registered Member

    Joined:
    Aug 18, 2006
    Posts:
    9,102
    Location:
    North Carolina USA
    are they for the suite or AV. Be careful which program you choose to download because if you choose the wrong one it wont work. I have the AV and have gone to their download page, home user, and clicked on the suite. I set there for 10 minutes entering my information just to have it not work. Then I realized I was choosing the wrong product. Talk about feeling stupid.
     
    trjam, Jan 20, 2008
    #4
  5. larryb52

    larryb52 Registered Member

    Joined:
    Feb 16, 2006
    Posts:
    1,131
    no it ESS & it just doesn't recognize the user name & password they sent...
     
    larryb52, Jan 20, 2008
    #5
  6. trjam

    trjam Registered Member

    Joined:
    Aug 18, 2006
    Posts:
    9,102
    Location:
    North Carolina USA
    sorry, thats weird though as I have never had a issue downloading from them. Make sure the CAPS is off for the password. They will get it resolved.
     
    trjam, Jan 20, 2008
    #6
  7. larryb52

    larryb52 Registered Member

    Joined:
    Feb 16, 2006
    Posts:
    1,131
    it'll work out but my wife was giving me the business as I messed up her computer because I had to uninstall the AV, her machine is a business machine so I can't have it open to security risks...
     
    larryb52, Jan 20, 2008
    #7
  8. trjam

    trjam Registered Member

    Joined:
    Aug 18, 2006
    Posts:
    9,102
    Location:
    North Carolina USA
    dont want the wife mad.:rolleyes: check your PM.;)
     
    trjam, Jan 20, 2008
    #8
  9. larryb52

    larryb52 Registered Member

    Joined:
    Feb 16, 2006
    Posts:
    1,131
    wife real happy now ESET answered support e-mail up & running with ESS, top notch, effort & didn't mean to sound grumpy but wife unhappy I'm unhappy...
     
    larryb52, Jan 20, 2008
    #9
  10. Bubba

    Bubba Updates Team

    Joined:
    Apr 15, 2002
    Posts:
    11,271
    Yeah, sometimes grumpiness shows up in a thread title when more times than not it's a problem that is easily solveable, at which time Eset doesn't deserve the titles given.

    Bubba
     
    Bubba, Jan 20, 2008
    #10
  11. flyrfan111

    flyrfan111 Registered Member

    Joined:
    Jun 1, 2004
    Posts:
    1,229
    When Momma ain't happy, Ain't nobody happy:mad:
     
    flyrfan111, Jan 20, 2008
    #11
  12. larryb52

    larryb52 Registered Member

    Joined:
    Feb 16, 2006
    Posts:
    1,131
    true than please amend title to happy ending for all ;-) ,
     
    larryb52, Jan 20, 2008
    #12
Thread Status:
Not open for further replies.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...