ESET NOD32 AV 4 will not auto-update

ESET NOD2 Antivirus 4.0.437.0
Virus Sig Database: 4903 (20100228 )
Windows XP with latest updates and SPs

I've had this problem since version 3 of ESET NOD32 AV, but was annoyed to see that it's still happening in version 4. The problem is that whenever the AV tries to auto-update, it gives me the "Update failed, invalid username/pass" error. But, if I open the console and click to manually update, it works fine. It's annoying because it won't update and the error message tab will pop up at inopportune times (during full-screen videos, games, etc.)


I initially had version 3 (can't remember exact number) via the trial, and then I bought a license. After getting the auto-update problem I reinstalled cleanly.

I just updated my expired license and freshly installed version 4 with my new login/pass.

Same error every time.

 

ESET NOD 32 AV 4
Running on windows vista

I too am having a similar problem. ESET is saying Virus signature database could not be updated. Invalid username and/ or password. Yet my last successful update was today March 1 @ 4:14am Version 4904. So I am guessing that sometimes my password works and sometimes it doesn't. Not sure though.

 

i have this problem all the time. do the following

go into setup and then update.

clear the update cache

try again.

repeat

 

There could be a few reasons an update fails. Try using the following Knowledgebase articles to help you troubleshoot your update issues:

1st - http://kb.eset.com/esetkb/index?page=content&id=SOLN98

2nd - http://kb.eset.com/esetkb/index?page=content&id=SOLN2206


Please let me know if these are helpful.

Thank you,
Richard