Eset don't want detect rogue ?

hi,

I have send a lot of rogue at eset now 5 days !

2 emails, 1 private message, and at an riend (who send too !!)
after 8 updates of eset, nobody rogues that i send aren't détected

my question is, eset don't swant détect rogue ?
i think change Security Suite....


first mail :




secondary mail :




private message :


update out : 4217,4218,4219,4220,4221,4222,4223,4224

http://www.eset.eu/support/update-xy1

with default setting, none aren't detected

after the secondary mail, i have send again 1 rogue and virus p2p againt (who are not detected)

 

nobody team reply?

 

New update 4225 (now 9 updates) nobdy detected

 

Heh, you won't get a reply, I had to beat them to death just to reply to my emails when I sent samples then I gave up. Luckily for me Microsoft are very fast with dealing with samples.

I highly doubt the average user would even get a reply from ESET.

 

elapsed i want test microsoft antivirus but i don't found x64 bits only 32bits and don't want installing

have you setup of 64 bits ?


eset reply 1/50 and add 48hours but now ... oh my god...kaspersky&Antivir too reply in 1 hour...

software is good but support/team is very poor, my licence is in 2011
I try sell at friend xD...I download trial of kaspersky but, if you have the microsoft antivirus 64 bits i want

thx.
arnaud

 

Microsoft has 64bit for Vista/7 only. I won't advertise it here but you can find download links all over google.

If you have AV until 2011 I'm sure you can phone them to get some kind of refund before 2010/2011 are counted.

 

hum i found

but for samples it only 1 files at 10mb...my rogues are 20mb ...
https://www.microsoft.com/security/portal/submit.aspx


i send now all files (when i valid this reply), i wait them reply time

wait and see

 

If you're saying 1 file is over 10mb, that's a damn big rogue If you contact help they will probably give you FTP.

 

no...
all my rogueS are 20mb
the best size is 5MB but i don't want say rogue per rogue
I have 12 samples rogues, 1 sample vundo and 1 sample trojan.

Not detected by Nod32, 6 days ago now.
just vundo is detect by "morro"


I have send 9 rogues only, and i wait if microsoft reply and i send other.

 

2 reply I past just 1 for exemple:

~Private communication removed as outlined in the Terms Of Service for using these forums.

I edit email againt bots.

Best support than eset ^^

 

The average client/user might also get no interest from ESET Labs.

Barely no or complete lack of any reply (or most importantly - action) is a big shame .

Thanks , God , I know the support guys from my distributor personally and should a problem arises I can call them . However ,If I ever need to contact ESET company's Lab or Support personally , let God help me . And yes , Marcos , it is true.

 

Fully agree with your , Ron !

"The only acceptable reaction time is equal to zero"

 

Yeah ... that is why AH managed to protect the client or managed to detect the rogue application , right?

There is no point for arguing . The problem here is not the advanced heuristics - they are great . The problem is the so called silence - lack any of (human) reaction from ESET team.

 

No offense intended buddy, I'm just carrying on the conversation here, but call advanced heuristics as "advanced" as you want. The names are all marketing gimmicks. Anti-this, Anti-that. It's the test results that prove the real point. In tests where *only* heuristics were used, ESET isn't coming out where it used to.

 

first send : 04/07/09
first detection : 09/07/09