Error 70004

Acronis 9.1 3.531
Writing on medium failed, maybe there´s bad quality medium
Error 70004
We have USB Drives and it can´t be a bad medium

He failed to write the archivfile
Don´t know any reason why

Thanks for answer

 

Hello pamibo,

Thank you for choosing Acronis Disk Backup Software.

We are sorry for the delayed response.

First of all, please make sure you use the latest build of the appropriate version of Acronis True Image program. To get access to updates you should first register your software.

If the issue persists with the latest build, please describe the issue in more details:

- What is the exact name of the product that you use?

- What exactly did you try to perform? Describe actions taken before the issue appears step-by-step and make a screen shots of your consequent steps, if possible.

- Did you use Acronis True Image Bootable Rescue Media or did you use Acronis True Image in Windows?

- What exact error message you have received? When exactly have you received it?

Please also collect the log file from Acronis True Image that contains the error message. In order to do so please do the following:

- run the program;

- select Show log on the toolbar or from the Tools menu;

- select the log with error messages;

- click "Save the log entry to file" (the diskette icon).

Please create Acronis Report and Windows System Information as it is described in Acronis Help Post. Please keep your external USB hard drive connected while creating Acronis Report.

Then submit a request for technical support. Attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Aleksandr Isakov