Error (0x4000A) Tag = 0xD11B4F5EC453B91C ?? Is there any Solution to fix it ??

Discussion in 'Acronis True Image Product Line' started by Mister Z, Aug 26, 2008.

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  1. Mister Z

    Mister Z Registered Member

    Aug 26, 2008
    Hi To All ,

    I'm using TI 9.5.8115 (Server Edition) on a
    Win.2003 Storage Server Edition R2 .

    This is the Eroor Massage what I get when I want to Backup some Files:

    Betreff: Acronis True Image Echo Server Benachrichtigung von XXXX

    1 Information 26.08.2008 08:29:18 "Neuer Task Backup" gestartet
    2 Information 26.08.2008 08:29:22 Partition D: sperren...
    3 Information 26.08.2008 08:29:22 Vollständiges Backup-Archiv
    erstellen Von: D:\XX\YY\ZZ\00000\... in Datei:
    "Z:\YYYYY\XXX.tib" Komprimierung: Normal Ausschluss: Durch
    Ausschlussmaske erfasste Dateien Kriterium: *.bak, *.~, *.tmp,
    4 Fehler 26.08.2008 09:08:32 Backup von Datei oder Verzeichnis
    'D:\XX\YY\XX\00000\11111\22222222' fehlgeschlagen.
    Fehler beim Erstellen der Datei. (0x4000A)
    Tag = 0xD11B4F5EC453B91C: Wiederholen/Ignorieren/Abbrechen
    5 Information 26.08.2008 09:17:53 Backup von Datei oder Verzeichnis
    'D:\XX\YY\XX\00000\11111\22222222' fehlgeschlagen.
    Fehler beim Erstellen der Datei. (0x4000A)
    Tag = 0xD11B4F5EC453B91C: Wiederholen/Ignorieren/Abbrechen:
    Benutzereingabe: Abbrechen
    6 Fehler 26.08.2008 09:17:53 Fehler beim Erstellen der Datei.
    Tag = 0xD11B4F5EC453B91C
    7 Fehler 26.08.2008 09:17:54 Operation mit Fehlern beendet.
    ( It's a German System & German Version of TI )

    # The System Drive C , can be backed up without any problems
    (Partiton backup)
    # In the last build 9.5.8076 there was the same error , my solution was
    to split the data that i want to backup in 2 Parts.
    ( the directory has about 740.000 small files )
    # That worked , ok about 1 month or 2 .
    # But since yesterday it won't work anymore !!

    # The drive seems to be ok
    (no errors on the disk reported / adaptec raid array )
    # I've send today a report file to acronis support germany , but get no answer today.
    # Is there anyone who had the same problem?? Is there a solution ??
    # Tried also without compression , -- not working ..same error
    ( path & filename may be an other )
    # If I want to back up complete drive (D: /Partition Backup / 250GB drive) ,
    It produces the same error !!
    # I'm unable to backup my data !!

    Can anyone help me ?? Is there a Solution to fix this error ??

    Thanks !!

    (All Products are registered )
    (P.S. Using TI Workstation on a Other PC , since I baught it no problems)
  2. MrMorse

    MrMorse Registered Member

    Jun 12, 2008

    is the hardware ok?
    Please start "chkdsk Laufwerk:" to check it.
  3. Mister Z

    Mister Z Registered Member

    Aug 26, 2008
    Cannot check drive ,
    Because Server is permanent online (24/7) ,

    chkdsk in read only , found no errors ,
    ( i'll try it this weekend (chkdsk / with restart) ,)

    The hardware seems to be ok (raid ok / no errors)

    Any other idea ??

    Thanks , Mister Z
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Mister Z,

    Thank you for choosing Acronis Server Disk Backup Software.

    We are sorry for delayed response.

    Please download the latest version of Acronis drivers and install it with disabled logging.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    - Reinstall Acronis drivers with enabled logging;
    - Reproduce the issue and collect the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please also collect the application log of the operation:
    - run the program;
    - select Show log on the toolbar or from the Tools menu;
    - select the corresponding log;
    - click "Save the log entry to file" (the diskette icon).

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will do our best to investigate the problem and provide you with a solution.

    Thank you.
    Marat Setdikov
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