Enterprise Server 9.1 - USB Problem?

Not usre if this is a TrueImage image problem, or a USB problem, Network Problem, Active Directory Problem. Hence the reason i'm posting here and not contacting Acronis direct.

Our backups are failing. We backup to a USB 2 drive attached to the server that's being back'd up (Dell PowerEdge 2800). Now we have been having trouble with all our USB drives (7 in all) where some will not power up and some will not show. But this one seems to work, as i can copy 2GB of data to the drive from the server, i can format it, scan disk OK, but when i run trueimage it fails with the following error:-

1 Information 11/16/2006 9:16 AM The "Server2" operation started
2 Information 11/16/2006 9:16 AM Analyzing partition 0-0...
3 Information 11/16/2006 9:16 AM Analyzing partition 1-1...
4 Information 11/16/2006 9:16 AM Analyzing partition C:...
5 Information 11/16/2006 9:16 AM Analyzing partition F:...
6 Information 11/16/2006 9:16 AM Analyzing partition 0-0...
7 Information 11/16/2006 9:16 AM Analyzing partition E:...
8 Information 11/16/2006 9:16 AM Analyzing partition 1-1...
9 Information 11/16/2006 9:16 AM Analyzing partition C:...
10 Information 11/16/2006 9:16 AM Analyzing partition F:...
11 Information 11/16/2006 9:16 AM Create Full Backup ArchiveFrom: Disk 1To file: "E:\server2.tib"Compression: Normal

12 Information 11/16/2006 9:16 AM Pending operation 126 started: "Saving partition structure"

13 Information 11/16/2006 9:16 AM Pending operation 129 started: "Creating partition image"

14 Information 11/16/2006 9:16 AM Pending operation 129 started: "Creating partition image"

15 Information 11/16/2006 9:16 AM Locking partition C:...

16 Error 11/16/2006 9:26 AM Failed to write data to the archive file.
A possible reason might be poor media quality. : None

17 Information 11/16/2006 9:32 AM Failed to write data to the archive file.
A possible reason might be poor media quality. : None: User replied: oK

18 Error 11/16/2006 9:32 AM Operation with partition "C:" was terminated.
Details:
Write error (0x70004)
Tag = 0x0
Specified file does not exist. (0x40011)
function = "WriteFileNoCache"
Tag = 0x7CEB2CDC9FB1212B
The system cannot find the file specified. (0xFFF0)
code = FFFFFFFF80070002
Tag = 0xBD28FDBD64EDB816

19 Error 11/16/2006 9:32 AM Operation has completed with errors.




Could it be a USB problem? I'm going to order a Belkin USB 2 card to try anyway (only £20). But would like to hear some views.

 

Hello hobbit666,

Thank you for choosing Acronis Remote Server Backup Software.

We are sorry for the delayed response.

First of all, please make sure you use the latest build (3832) of Acronis True Image 9.1 Enterprise Server. To get access to updates you should first register your software.

Please also download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

Please unplug the USB devices you do not need and try to create the backup once again.

If the issue still persists, do the following:

1) Enable logging by running SnapAPI program once again, reproduce the program failure and send us the "snapapi.log" file, which is located at C:\. You can also use Windows Search tool (available in Start menu) to find this file.

2) Create Acronis Report and Windows System Information as it is described in Acronis Help Post.

3) Please collect the log file from Acronis True Image 9.1 Enterprise Server that contains the error message. In order to do so please do the following:

- run the program;

- select Show log on the toolbar or from the Tools menu;

- select the log with error messages;

- click "Save the log entry to file" (the diskette icon)

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Aleksandr Isakov