EasyMigrate 7.0 - SBS 2003 - Broken Shadow Copy / Volume Snapshot

We recently replaced our system drive, migrating the data with EasyMigrate 7.0 on our Windows SBS 2003 server.

Everything seemed perfect and wonderful until we tried to perform a backup.

The backup fails with:

Backup Status
Operation: Backup
Active backup destination: File
Media name: "Backup.bkf created 3/27/2009 at 4:47 PM"

Volume shadow copy creation: Attempt 1.

Error returned while creating the volume shadow copy:0x8004230f.

Error returned while creating the volume shadow copy:8004230f
Aborting Backup.

----------------------

The operation did not successfully complete.

----------------------



Looking into things further, we go to My Computer, right click "C:" drive, and do properties, and then click on "Shadow Copies", and we get this error message:

Failed to retrieve volumes that are eligible for shadow copies.

Error 0x8004230f: The shadow copy provider had an unexpected error while trying to process the specified operation.




Looking further yet, we go to event viewer and find:

Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 12293
Date: 3/27/2009
Time: 4:48:54 PM
User: N/A
Computer: GFIOCD
Description:
Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine details IVssSnapshotProvider::QueryVolumesSupportedForSnapshots(ProviderId,29,...) [hr = 0x8000ffff].

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 2d 20 43 6f 64 65 3a 20 - Code:
0008: 43 4f 52 4d 47 4d 54 43 CORMGMTC
0010: 30 30 30 30 30 33 32 35 00000325
0018: 2d 20 43 61 6c 6c 3a 20 - Call:
0020: 43 4f 52 4d 47 4d 54 43 CORMGMTC
0028: 30 30 30 30 30 32 38 31 00000281
0030: 2d 20 50 49 44 3a 20 20 - PID:
0038: 30 30 30 30 34 31 31 36 00004116
0040: 2d 20 54 49 44 3a 20 20 - TID:
0048: 30 30 30 30 33 30 33 32 00003032
0050: 2d 20 43 4d 44 3a 20 20 - CMD:
0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO
0060: 57 53 5c 53 79 73 74 65 WS\Syste
0068: 6d 33 32 5c 76 73 73 76 m32\vssv
0070: 63 2e 65 78 65 20 20 20 c.exe
0078: 2d 20 55 73 65 72 3a 20 - User:
0080: 4e 54 20 41 55 54 48 4f NT AUTHO
0088: 52 49 54 59 5c 53 59 53 RITY\SYS
0090: 54 45 4d 20 20 20 20 20 TEM
0098: 2d 20 53 69 64 3a 20 20 - Sid:
00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18



I've been searching on the web and have found many people with similar-sounding problems, with solutions talking about re-registering various DLLs.

What do we need to do to fix this? We can't backup the machine anymore.

Thanks!
Andrew

 

Andrew,

Read this:

http://dascomputerconsultants.com/VolumeShadowCopyBroken.htm

See if you have the same errors. If you do, follow the advice at the bottom of the article.

Post back here if the solution works for you.

Regards,

David Soussan
das@dascomputerconsultants.com

 

I ended up solving it -- it had to do with the master boot record not having a new drive signature (like a serial number).

I used mbrfix. It wouldn't let me run it on the boot desk when I had booted from it, so I ended up doing:

1- Download mbrfix (http://www.sysint.no)
2- Download BartPE (http://www.nu2.nu/pebuilder/)
3- Use BartPE to create a preinstalled environment, copying mbrfix to that env. I was a little worried that this step would be a huge pain in the butt, but it really wasn't. I ran the program, and it just worked. Same thing with PEtoUSB (see below).
4- Downloaded, installed and ran PEtoUSB. (http://www.softpedia.com/get/System/Boot-Manager-Disk/PeToUSB.shtml) This took my preinstalled environment and boot it on a USB flash drive.
5- Rebooted the server from the USB flash drive
6- THEN ran mbrfix

I ran "mbrfix /drive 0 driveinfo", "mbrfix /drive0 drivesize", and "mbrfix /drive 0 listpartitions" to make sure I was operating on the correct drive, and then finally ran:

MBRFix /drive 0 savembr c:\sigdrv0.mbr <-- This saves a backup
MBRFix /drive 0 fixmbr /yes

Rebooted from the hard drive and everything was better. Volume Shadow Copy and related utilities are now fixed and everything is good.

Thanks!!